December 2023 by Rashid Khan
Pharmacy section closed from 3pm to 4pm without any information. Waiting since 50 minutes. Totally unprofessional
December 2023 by Public Pro
Very professional staff and helpful. Blue Light protection glasses for £25. Highly recommend
December 2023 by Luca Giampietro
I have been there to get a medication (urispas) with a private GP prescription. Well, they pretend they had never heard of it. Unfortunately, for them, the day after I have been to another pharmacy, which they ordered it for me, and I collected it few days later. I went back today, and one of the pharmacist denied that she had been working there on that day, but on the other hand, she tried to see what pharmacy provided me with it. Well, now after beauty/hair treatment, coffee, meal and etc etc, they are even starting denying me medication!!!
November 2023 by Mauro S Do Couto
The shop is ok, but poor service on the pharmacy, not worth making appointments for the pharmacy as they tend to cancel it.
November 2023 by Yas
I wonder if the girls in the makeup department have a qualification? In my opinion they have no idea how to recommend a foundation as well. Also very listless and annoyed.I recommend Boots very professional, nothing compares to that company. I?m
November 2023 by Saz
Was asked if I wanted a points card at checkout, I said no 3 times. She scans one anyway and puts it with my shopping. There was NO point during this interaction where I agreed to this. I binned it as soon as I left ????Obviously not the worst interaction but just didn't appreciate being completely ignored when I had very clearly said that I don't want one! I assume they get some kind of bonus for pushing these points cards because why else would you do this??
October 2023 by Azeddine Mebarkia
Useless superdrug Kilburn High Road I did call for repeat prescription the told them will send email to my Gp I was Saturday we are today Tuesday nothing happens I was emergency medicine Useless pharmacy
October 2023 by Herine Odero
I handed in my prescription and within few minutes, the prescription could not be located. The pharmacy staff informed me that they were going to phone my GP to forward another prescription. She even had the audacity to ask me whether I handed in at Boots by mistake. She then asked me to double check my bag which I did and she even came close and was looking in my bag as if I was lying.After a long wait, they asked me to come back the next day and when I came back and asked for my medication, they told me that the prescription had not come through. They asked me to phone my GP and follow this up. I asked them why they didn?t make the call given that they were the ones who misplaced my prescription.With all this happening, non of the staff apologised to me but instead were very defensive and blaming me for their poor service.I will never use this pharmacy again thank God for other wonderful pharmacies around. Your staff have poor customer service and need more training and to learn to say the word ?sorry ?
October 2023 by Christina
The longest queues in this store and shelves are half empty. Serves a purpose as only Boots and this store on the high road, but I would rather travel to Praed Street or Marble Arch to find a better Superdrug store, time permitting.
October 2023 by Moe Baz
very rude customer service especially on perfum part that girls working there no experience and don't know how to sale and talk to customer.
October 2023 by Debby Burman
Ridiculous closing times . Today I find the pharmacy is shut between 3-4 pmThey should be open the whole time the shop is
September 2023 by DFC
ABSOLUTELY APPALLING CUSTOMER SERVICE! I placed an order online and went to the store to collect it. When I picked it up there were only half the items I ordered in the box. I explained the situation and they apologised and said as a goodwill gesture they?d refund the whole order. So they did. Then I go to take the items they actually did include in the partial order in my box- and they go no you have to pay for them again. Total waste of customer?s time, and I still didn?t get all the items I originally wanted! This is what you get when everybody in a store does less than the bare minimum and don?t care about helping customers. MINUS -10 out of 10. Absolutely shambolic! Go to Boots instead.
August 2023 by AminaZahra
Farah who works in the perfume section is a very kind, helpful, organised and really efficient staff. Thank you for your help :)
August 2023 by Emma
Customer service is awful. Brunette at the till was racist and swore at me
August 2023 by Gina Moore
I have tried to call superdrug 24 times in the last half hour. They either hang up or switch on the fax machine. I only want to check if they have my spectacles which I left at the pharmacy. Even tried the online chat to no avail. it doesn't recognise my question. They've got rid of customer service by phone. Absolutely useless. Sort yourselves out!!!!!!
