January 2024 by Martha jesty
This is the worse Boots pharmacy I have ever been! Their customer service is appalling
January 2024 by Miss B
Terrible. Had a prescription sent from Kingston Hospital for my sick baby that needed an inhaler and spacer. Went to collect only to be told they had no spacers and would take a week to have one! So sent away with an inhaler that my baby obviously couldn't use! So that was useless. Terrible management of their stock!
November 2023 by Jo Rengger
Jean could not be more helpful and goes the extra mile to make sure my items are available. My compression sleeves takes ages to come through so Jean makes sure she has a set in stock ready for my next prescription. I was about to go on holiday and one of the prescription items was not in stock - Jean phoned round and got it from another branch so I would have it to take on holiday. A really professional, friendly service which is much appreciated - thank you.
November 2023 by Brendan O'Brien
This pharmacy @ Hook Chessington randomly closes, advises its customers that they've placed an order for out otmf stock prescriptions, advises you they'll be in stock the next day. Then the next day comes, you go to collect only to be told they still have no stock & don't know when they will have stock. Also if you call to check if a prescription has been sent by your gp, they tell you nothings been received, you the call your gp, they tell you its def been sent, you call back, to be told oh yeah we do have it. Absolute joke......no customer service.
November 2023 by Amin Faraji
Very kind and helpful staff.
October 2023 by Adrian Clint
Did a boots online pickup. No problems
August 2023 by Tracy Ayoul
Needed to pick up a prescription for my elderly mother. The hours on the website are clearly marked 6.30pm for weekdays and even the Doctor thought they closed at 6pm. Arrived to pick up the prescription at 5.30pm and the store was closed. From looking at other reviews the stores opening times are unreliable.
July 2023 by Green 5
The store randomly closes during lunch time. So although I checked on the web that it's open, it is closed now. This is so unhelpful, especially for older people who might struggle with mobility and also for people having only the lunchbreak for errands. No problem to close during lunch but please make that more clear than with a written note on the door when you have already arrived. Please be mindful of other people's busy schedules.
June 2023 by Seamus Curran
Great Chemist very helpful staff
February 2022 by David Hignett
Terrible staff.\\nAlways slow; occasionally rude.\\nRandomly close the shop without notice and don?t answer the phone.
February 2022 by ivanichka tsankova
Not good ?. They not answer on the phone(i try 11 times for a day).Wen i went staff is \\\"sleepy \\\"! NOT RECOMMENDED!
October 2021 by Craig Fry
Worst, slowest staff I've ever had the misery of experiencing
September 2021 by Vineet Dhar
Good as always, got the stock I was looking for.
February 2021 by Daxa
Always have to wait so long .Unbelievable
December 2020 by Tim Hendy
I got my flu jab yesterday! Only fourteen quid, and Jessica, very friendly, smiley and smart in Victorian-style garb, did it same-day, with nary a scratch: recommended ?
