February 2024 by Harrison Palmer
Terrible customer service. They do not reply to emails to make simple changes to your booking. Cannot be reached via telephone either. They have a whatapp messaging service that isn?t fit for function as they simply do not replyShameful especially given that emirates airlines customer service is superb however the emirates holidays side ofthe company is awful. Avoid at all costs
September 2023 by Miss O L
Didn't find an affordable holiday this time but Emirates normally have good deals
March 2023 by Shaam Khaliq
Would give zero if I could!Booked with these to Seychelles via Dubai. Wanted to stop over longer in Dubai and they go I have to buy hotels through them to do this which was totally unfair as the hotels left were extortionate.Spoke many times with the customer service who were as helpful as a chocolate fireguard. Had to pay another £1000 to get extra flights! Then told me I can?t get a refund on the return leg. Not only this, they booked the flights and hotel and I had to checkout at 11am and my flight was at 11pm!What?s the point of booking a package holiday and having to run around yourself. I honestly wouldn?t recommend. Beware they?re very very cunning.
March 2023 by Itashaam Khaliq
Would give zero if I could!Booked with these to Seychelles via Dubai. Wanted to stop over longer in Dubai and they go I have to buy hotels through them to do this which was totally unfair as the hotels left were extortionate.Spoke many times with the customer service who were as helpful as a chocolate fireguard. Had to pay another £1000 to get extra flights! Then told me I can?t get a refund on the return leg. Not only this, they booked the flights and hotel and I had to checkout at 11am and my flight was at 11pm!What?s the point of booking a package holiday and having to run around yourself. I honestly wouldn?t recommend. Beware they?re very very cunning.
March 2023 by Ez H
Booked rixos the palm a month ago for August 2023 paid deposit got booking ref .nothing came after that next day a missed call to say the hotel didn't have that room available. No help at all I requested my money back fair enough 4 days later it was back in .they are terrible they lie and put me on hold to contact the hotel that was a lie too. They do not care about customers .I emailed them and took 2 week to reply and said they can't help
March 2023 by Ionela Chiriceanu
This is a fake advertising using Emirates name to attract customersThey are untrustworthy company.Don?t take any deals from them? they are taking your money, cheating on you.Sharing with you my own experience.
March 2023 by Mateusz Parka
Warning everyone !!! This is not Emirates Online !!! This is different company who is using them NAME to take money for booking which you will never have when you go there !!!
March 2023 by Dimosthenis Metaxas
Unprofessional and rude stuff ! They want to take your money and put a lot of pressure to you without telling you the t&c in the first place ! Please stay away from these scams !!
October 2022 by J
Absolutely dreadful customer service. Disgusting is probably the nicest word I could find. If you try and amend your flight or get a refund they will literally ghost you. I honestly do not know how this is a legal company in the U.K. Surely they should be fined heavily for this horrendous excuse for customer service.They direct you to their phone line on purpose knowing that nobody picks up. Truly diabolical! 0 stars
August 2022 by G W
Absolutely shocking. Never ever experienced anything like it. No chance of getting through on the phone. No reply by E-Mail, I have never experienced incompetence like it before. Customer service is a disgrace, ignore everything even complaints.
August 2022 by Sheena Parekh
Absolutely diabolical. Been trying to get through to Emirates Holidays all this week to amend my flight and can I get through to someone??? Been holding on the phone for nearly two hours when I have no choice but to hang up. When I select a different option and someone answers, they can?t help as I need to speak to Emirates Holidays direct. Cannot believe that such a big, renowned company can?t sort their staffing, phone line etc issues out. Why can?t they train their people to multi skill to share the work load??? When I called and selected the option of discussing a new booking, someone answered immediately. They?re quick to take your money however the aftercare is second to non existent. Wonder if they even look at these reviews
August 2022 by Diva Blue
Customer service is diabolical. Nobody answers the phones, called 3 times and waited over 1.5 hours and phone just cuts off each time. Tried emailing numerous amounts of times, and even WhatsApp with no response whatsoever. I will NEVER be booking anything with Emirates again.
August 2022 by Concept Biker
Avoid this company at all costs. Their service is appalling in my view. Like others have said before, do not be fooled into thinking that Emirates Holidays are a top company. In my opinion, they certainly are not.
August 2022 by Nigel P
Avoid this company at all costs. Their service is appalling in my view. Like others have said before, do not be fooled into thinking that Emirates Holidays are a top company. In my opinion, they certainly are not.
July 2022 by C Maximen
Regular traveller with emirates, 2 family hols per year for last 10 years. Wife advised not to travel on medical grounds. Emirates show no empathy or compassion, wanted full 30% cancelation fee or fee to rebook. Wont be using Emirates in future.
