September 2018 by Paul Del Rio
Talk about shocking service!!! Paid in a cheque via atm in Halifax Kingston only to receive the cheque back in the post stating it was rejected because “payee was different”! Like hell it was! Visited a different Halifax branch and cheque was accepted. Tried to call so called branch manager, left numerous messages and was promised a call back that same day...did he call me back? NO 👎 That’s the sort of lack of customer service you can expect from Halifax Kingston!
January 2018 by Anna Piecha
not helpful at all, refused to sign my bank statement saying the are not able to do so, while other branch were happy to help.
October 2017 by Hansen Loke
Quick way of depositing money. No queue when i was there, just use your debit card and put in your cash. In return you get a slip confirming deposit. No forms to fill.
October 2017 by Alyssum Ross
What on earth had happened to the interior decor? Doesn't look bank more like a kids nursery!
September 2017 by andrew stephani
Horrible bank. Rude manager. First bank that I have ever been to that has refused to allow me to deposit money through the counter, insisting that I do it through an envelope.
Why would I want to do a less secure method of desposting money? Why should I trust the bank to process the money when the bank doesn't trust it's customers? I want a legitimate receipt, not a self made one that anybody could phathom.The slip clearly states that the bank shall not be held liable for discrepancies in money counted. When they process the money from the envelopes what do they do? They do what they would have done over the counter!
Called up customer care, from the store, who told me to go back there since they weren't picking up the phone. The next person we spoke to at customer care, spoke to the rude and shouting manager who stated "if you have put it in an envelope it would have been done by now" yeah and if you have processed it over the counter like any other bank that I have been to had, it would have been done 30 minutes ago.
The underlying irony here is that they expected me to trust them with my money through a post box- to process it correctly, when they acted so unprofessionally.
Travelled all the way to the new Malden branch to deposit the money. Who said that it is the customer's choice to chose which method they would like to deposit money and that I should complain.
Should I waste anymore time complaining?