September 2023 by Martin Cowie
Staff very helpful will even order on line if they have not got your size. Bigger ladies sizes so hard to find but can accommodate here.
August 2023 by Leena Ghale
I visited the Kingston branch today looking for some shoes for my mother. There were two staff in the entire store although not very busy were not keen to serve us. May be because of my appearance ? An asian woman? are not the clientele they serve. The man (The Fit expert) on the store just stared at me and moved on to an older white woman without even acknowledging us. I was determined to be served and kept waiting for about 5 minutes, only then he asked me to say seated and he would come around. His response was very cold and made us feel completely unwanted as if we COULDN?T afford or WOULDN?T buy the shoes in the store.While we were at the store an Elderly Indian (Ethincity) woman came and asked something to the other female staff who responded very rudely to her as well. Whereas were very welcoming to the other White customers who came inside the store, calling them Lovely and sweetheart.Definitely not visiting this store again and would strongly suggest people to stay away if you look like me.
August 2023 by Karen McLeod
Nice sandals at good sale prices.
August 2023 by Jackie Jordan
Sandals returned 6th July, still waiting for a refund. After emails from them saying my refund has been escalated, after finally speaking to someone today I?ve been told company has been taken over and to get refund I?d need to contact the administrator. New company will be sending letters or emails to affected customers and money will be credited to my account but can only be used online. My issues are
When I contacted returns option nobody answered the phone but answered immediately when I chose order option, they are keen to take money from me for a new order but not give me back money I?m owed
Why are customers not kept informed? I was fobbed off with emails about escalating my refund. Company garbage talk!
Send me back the bloody sandals and I?ll try to sell them myself!
Will I ever see my account credited? To be honest I now have no faith in this company and would rather not use them but at the moment I?ve lost £44
Also how can you have 1.5 stars when none of the reviews recommend the company?!
July 2023 by meltem kogelbauer
I was pretty disappointed with the Hotter shoes. They claim that they have shoes for every foot; except mine. They are expensive shoes so be cautious! There is no advice given in the store, so you need to know what you are looking for.I bought two pairs of shoes but returning one of the pairs and trying to figure out how to return the other pair because they are worn outside for two days.I have plantar fasciitis. I have searched long on the Internet to find comfortable shoes.. Hotter shoes came up with recommendations. Unfortunately, they failed me. In one day, my foot pain got worse. I put extra insoles on the second day, but that didn't help either. I can no longer wear the shoes. I reported it to Hotter, but their customer service is very silent about it.If you have any foot ailment I suggest, look for good insoles which can be placed in your existing shoes. It's a lot cheaper as well.
July 2023 by David Kislingbury
Wife bought some sandals todayWife knew she needed the wide fit so was asking Mariia who was serving us a few questions and she didn?t know the answers.Rule number one you should know about the products your selling and she also seemed to have no interest in helpingWife then asked for a size that wasn?t on display Mariia went into store room. Came back few min later and asked what size was it u wanted again ???Terrible service overall staff need more training in customer service and products they are selling
July 2023 by Thillai C
The products this store have are absolutely wonderful and very adapted for people with different foot issues. The shoes look fab and the price range is good given you do get various discounts throughout the year! The reason why I ranked the store 1.0 is mainly because of the customer service!! Like others have mentioned, the people that work here looks like they are forced to work here in this store! Gosh, no greeting, no smile, not available to help around to ask any questions either! They treat you as if they don't want you there at all and that you are wasting their time!I bought a pair of sandals few weeks ago, there was a lovely lady that served me and she was helpful that day. This person was very accommodating and took her time to show me different models and even suggested me certain models that good for my feet. I have a very flat feet and normally struggle to find a pair of sandals that fit me comfortably. However after I have purchased, I realised the sandals are not so comfortable for my feet (given the flat feet issue), so, I went yesterday to return it. When I mentioned to the woman behind the till I am here to return, she stared at me as if I stole those shoes (Definitely felt some discrimination!) They are very rude here. And then I got my refund and when I was about to leave, I looked at some other sandals to see if any other fits me. I asked the manager if I could have those shoes in size 8 or 9 since they were not available at the display for my size. He responded to me very rudely ordering me to wait with some annoyed arrogant tone as if I was interrupting him lol (There was an old lady in the store trying on shoes and I only tried to speak to him when they were not having any conversation) Learn to treat your customers well first! The other old lady he was serving was also rolling her eyes in disappointment after she has seen how he treated me.I would still purchase shoes from this shop ONLINE but would never ever ever go to this store again and will not encourage my family or friends to go here either! Please don't hire such incompetent customer skilled people for this kinda role if you could.Finally,For the woman behind the till that was giving me rude stares and the manager who was arrogant to me for asking to see other sizes in the sandals, my advice would be - if you have to treat customers this rude, arrogant and discriminating simply for asking your kind customer service for other sizes, then please don't work on customer facing roles. I am sure there are lots of lovely people out there that love dealing with customers better than this! I myself have worked in customer facing roles for nearly 4 years now and I completely understand it can be frustrating at times. But this level of rudeness from most of the staff there (including the MANAGER) is just unacceptable!And I hope the management does something about it. Writing this note as a frustrated customer at this store multiple times.
July 2023 by Beautiful Angel
Two staff were so miserable, one called Kelly. They were not helpful at all. No smile and very hostile. I won?t go there again ever. It?s like they were forced to work there. Customer service was terrible and awful.Wednesday 21 june 23, afternoon.
July 2023 by N G
Two ladies sat at their desk and didn't offer at all any help yo my 91 years old lady. I have to bend and help my mother with trying out shoes.Clearly bone idle and totally unacceptable customer care... really disappointed with this shop customer services... I would have given no star if I could
June 2023 by Linda Harrington
? sale's on, and summer shoes in 19/6
June 2023 by Massy A
The shoes are nice and comfy and I like them very much. But unfortunately i experienced some kinda indirect discrimination at the Kingston store from the saleswoman. It was very disappointing as people are expected to be treated equally in the shops. The salesman was very nice though and helped me out.
June 2023 by Red Jo
I asked a shop assistants to try on a pair of shoes. I waited and waited , completely ignored for 15 minutes. I just left ..no point to be hang around to be treated this way. Very poor customer service. I went to the shop few months ago and I was served by a very nice male shop assistant. Shame is not there anymore. Disappointed
June 2023 by Najmeh Baradaran-Razzaz
Very rude shop assistants today . Very very rude. Both pretend they haven't seen me. Younger one told me do you want them or not ? While I was trying to make a decision. It is not the first time I have had a bad experience here. Older woman served me and my husband before and was very ignorant and rude .
May 2023 by Massey A
The shoes are nice and comfy and I like them very much. But unfortunately i experienced some kinda indirect discrimination at the Kingston store from the saleswoman. It was very disappointing as people are expected to be treated equally in the shops. The salesman was very nice though and helped me out.
May 2023 by Brenda Read-Brown
Look what has happened to my Hotter shoes: