August 2023 by Glorem Kunal
This must be the worse branch of Metro Bank!!! Waited for over an hour to be seen! Even someone from another branch who came to help for the day said that the way this branch operates is bizarre! So must be telling something! Sort it out Kinsgton branch!!!
July 2023 by CR7
I came yesterday to change my password. was one lady has a dark hair skinny young lady there she don?t know how to change And she told me to go home and do it on laptop. She was rude. But I told the manager about that.he was nice man
May 2023 by Masood Shinwari
Very poor customer service waiting more then 20 mins just to put my money in account avoid this bank.
March 2023 by simon pitt
Waited forever to get a replacement debit card..they claim to be the bank that's different...Well you certainly are
March 2023 by Yasmin
Avoid this bank , I am British Citizen for long time they refuse to open my savings account only because I born in Syria ( this happened 2023 ) and my application has to go to head to check and make a decision, I can't believe it
February 2023 by Heidi McDonnell
That's it!!! Im done with MetroBank Kingston, you need proof of address (my boy doesn't get mail so we got him a driving licence that he will never use because he's autistic) we got him A new passport on Metro banks suggestion... then for the FORTH TIME get told driving licence n passport are not sufficient so get told to bring an NHS letter so we did... because he'd missed the appointment for the dentist, metrobank said the letter wasn't good enough so I told them to stick their bank, walked across the road to Lloyd's and have an appointment Saturday, all id sufficient and they've been around forever. Worst customer service ever , shame on you!!Then find out the Sutton branch take driving licence & passport because my friend did it today.....maybe a bit of discrimination on your part as my son is registered disabled...Oh and apparently if we had opened the account when he was 17 it would've been fine?? That's no good to me now though is it??
February 2023 by James Millest
I never leave reviews. Sat in kingston metro, told half an hour. Still waiting an hour later. There is hardly any customers in here so I don?t know how they deal with a normal day! Other branches I have been to are not like this. Wish I had gone to staines branch. Terrible service in this branch!!!
November 2022 by Grev
A racist bank. They froze my account because my wife is Arabic and they assumed funds between myself and her were illegitimate because she doesn?t have a traditional English name. A disgusting business. I?d suggest others vote with their feet as I am doing. Such businesses need to be pulled down.
October 2022 by Elliot Russell
Absolute waste of time. Seriously don't bother with this branch as said many times before me. Waited in a queue, got to the desk, only for the clerk to help her colleague serve another customer for ten minutes. Once seen, the nonchalant attitude of the clerk when telling me I now had to wait for two hours sums up this branch. For anyone setting up a business bank, use CASHPLUS instead. There is an annual fee, but I'd pay it 10 times over than to have to deal with these clowns.
October 2022 by Teddy
Yasmin was fantastic and helped me sort out a few rather complicated issues. I couldn?t ask for better service.
October 2022 by Atta-ul-Mujeeb Ahmed
Worst ever Custmer service in Kingston branch , most of the staff unprofessional and untrained useless,I went there 3 times and spent over sixxxxxxx hour for my life opening simple account I just fed up with them and open my account in hsbc with in 5 min online .I know nothing gona be better in this branch by my review but that only for new people to go somewhere else for metro instead of Kingston branch , they are shameless including both floor managers they don?t bother your precious time ,Stay away
August 2022 by Angeline Gao
I had same experience like other customers said. I should have read these comments before coming here. Extreme low speed and you can see several staff there but only one is working at very low speed. All I want is a very simple assistance but told 5 people ahead of me. Ok, fine. 30 minutes later, still 3 people ahead of me. There are not many branches available in my area. Have made a decision to close my account here.
August 2022 by M Matharu
Exemplary level of service.Greeted with a smile. We were given water on this hot day.I have other accounts with other banks wish they would follow by example.5 Stars. Thanks Sij.
July 2022 by Akarne
Extremely slow service, been in the front of the line for over 20 minutes, Just to deposit some money on my card. Staff looks extremely un organised, complete waste of time, feel bad for the people behind me.
July 2022 by john Smith
This has got to be the most poorly run metro i have ever been too. Iv been waiting an hour in a que to pay some money inn. The manager is useless
