January 2024 by Maybe Buffalo (Maybebuffalo)
Appointment made online last week which was confirmed both by email and text. Yet no one there today. Rang a central number, person said someone would be with us 'in a wee minute'. Waited for 25 minutes outside then gave up. Eventually got a text offering another appointment "in the afternoon". We'd come by car from 30 minutes away early in the day to avoid traffic and weren't going to hang around for several hours, paying high parking charges, nor drive back home and come out again wasting 2 hours travelling time.
December 2023 by Olwen B
Thank you to Troy and Ly-anne at the Kingston branch for their help, support and expert advice. I really appreciate and value how you both went over and above to assist me through my cataract surgery follow up process.
September 2023 by Edward Walters
Receptionist/initial optometrist was very aloof and disinterested. Barely looked at me let alone smiled. Optometrist running the more advanced scans (Troy) was lovely.
July 2023 by Boris Bencic
I?m very happy with my results. Worth every penny. Shout out to Kingston team for great customer service.
June 2023 by Amin M
Catling was great - awesome communicator and extremely helpful.I really appreciate the help and troy the optician had great chairside mannerism.Would highly recommend this clinicThanks again guys!Much appreciatedAmin
March 2023 by Mary Ellis
Ly-anne was brilliant, I felt nervous at first when I arrived for my initial consultation, but after my examination and chat with her, my mind was put at rest. I decided to go ahead with the lens replacement surgery and now feel like I?ve been reborn! I can read perfectly and everything I do is so much clearer. Thank you Ly-anne, the opticians and Mr Palmer for everything you?ve done for me! My eyesight is brilliant!
January 2023 by Bal Seira
Wonderful and most helpful staff.I would recommend booking appointments @ Kingston.
August 2022 by Manuel Polidori
Basically I had an appointment at 10:20 and they call me because the doctor is going to be late, like 15/20 minutes due to a car accident. When I came there, at 10.35/10:40 they told me that I am late and I need to reschedule it.I came from London, 1hr driving.Horrible experience and waste of time, don?t go there.
August 2022 by Kath Guy
I came here for my lazer eye surgery consultantion, friendly and welcoming staff. Information was given in terms of easy understanding, i was able to ask questions and honest responses was given back. Also a very professional and sterile practice.
July 2022 by Iryna Slipko
I am very happy with the experience which I have received at Optical Express Kingston. To be honest I did not spend much time for looking, I chosen this clinic randomly.I would like to thank to Ly-anne and Manika who gave an amazing service and care. Also I am grateful to admit that an operation went really well with a surgeon Mohsin Patel. I am pleased to give my recommendations to all of you to visit this clinic.
July 2022 by Harry Gibson
Great service and great people - very responsive and conscientious. Appreciated them fitting me in for a late check-up.
June 2022 by Vini Nadanakumar
Great care and attention by the team, never had to wait too long and staff were always super friendly.Receptionist is super flirty though, watch out gents?
June 2022 by BigBangBTS BAP
Really bad customer Service. I don?t know how they run with bad management. Reception are the ones who make it. I saw a colleague called pinky shouting and be very rude towards her colleagues. Treating them very bad. Has absolutely no manners.The company needs to evaluate their staff especially management because they are letting down the business.
May 2022 by Aaron J
Wonderful experience sataff are so welcoming and friendly. I was extremely nervous as I have never had any surgery of such magnitude however they were excellent in keeping me calm. Special shout outs to Pinky and Salman.
May 2022 by Caitlin Curtis
I had a great visit to the store and all my questions were answered very well then I saw Ly-anne who helped me out more and she was such a delight to speak with again putting my mind at rest and answering more questions keep up the good work.
