March 2024 by Lily Osborne
came in today to buy an engagement ring, most lovely experience and served by the loveliest people, would recommend
March 2024 by Bekim Buci
Thank you Samantha for your best service, so lovely and the hole time with that beautiful smile on your face
March 2024 by Jessica Whittaker
Went here yesterday to buy a charm for my sister. I had no clue what one I wanted yet but the staff were so helpful and patient with me. One girl was so lovely and showed me loads of options.Will definitely be coming back to buy more that I had my eye on.
February 2024 by Shaz B
Visited Kingston Pandora about a bracelet where the chain itself was coming apart, not at the clasp, all my charms fall straight out of the part that shouldn't open, I was told sorry it's 3/4 years old, it can't be fixed, I would need to buy a new bracelet, that was it, I then asked if they could send off for repair was told No, it can't be sent off. I didnt believe this, these aren't cheap items we are buying to replace as its 3/4trs old. I have older ones which are perfectly fine, It seemed they didnt really want to bother, few days later I popped into Guildford Pandora, they agreed immediately this shouldn't happen, offered me, to send off to see if this can be repaired and would cost £9 to send off. I didn't have to ask them, 1 week later, Fxed and collected, great service from Guildford Pandora, not so willing in Kingston sadly,Very disappointed will not be returning to Kingston store again. They need extra training on what they can/should do and the services available from Pandora.
February 2024 by Janet H
On January 6th 2024, my daughter and I went to this store and had a lovely assistant called Natasha. We were there for a long time and she helped us and we were very satisfied with our service. She checked to find all the right sizes if they were not in the draws and gave us her personal opinions on items. Overall she was a lovely lady and very helpful.
February 2024 by Immanuel El
Amazing customer service,
January 2024 by Shawn Nelson
I have rang this store roughly 100 times since 2pm yesterday and now trying again during opening hours and no response.In addition I made an order yesterday that should have been ready in 2 hours, no confirmation and the store fails to answer the phone.
January 2024 by Tony Bartram
Very nice jewellery with charming and helpful staff
December 2023 by Anthony Luff
Very helpful staff and some beautiful jewellery
November 2023 by Natalie Whitley
Friendly staff and good collection of jewelry
September 2023 by Tony T
What a fantastic experience we had this morning in Kingston Pandora. Corrina and her supervisor (I?m sorry but we didn?t catch her name) went above and beyond to help find the charms and bracelet my wife wanted. This level of service is something that you don?t find very often and Pandora have an amazing member of their team in Corrina. Thank you so much. It?s things like this that mean we will return time after time to this store before visiting another. If I could give 6 stars I would!!! ???
September 2023 by Ivan
Colonel was very helpful and professional. Got three charms and he packaged them beautifully in gift packaging. Great experience.
August 2023 by Mo Khalil
I had an incredible experience while searching for a birthday gift. The wide range of options available was impressive, giving me ample choices. Natasha, in particular, was exceptionally helpful and patient. She took the time to show me various styles and assisted me in selecting the perfect gift. I highly recommend this place for its amazing selection and the outstanding assistance provided by Natasha.
August 2023 by Tyrese Smith
Had a great experience shopping for a gift for a work friend. But I had to give an extra special shout out to my server Alba? she was super patient with me and showing excellent knowledge on ALL things pandora. Never sparing any details and also giving a great personal opinion when asked. ?
August 2023 by EH UK
This is a lovely branch and the people are nice. I have been in many times and there is always someone leaning over the rings, which is why I go in there. It would be better to put the rings somewhere else or a second sample set.