March 2024 by Qesrah Aman Butt
Lovely place and staff is nice as well. However, the only down side is the security at this place. It is too much to take and it is so obvious he follows you around from place to place. I also have a buggy with me every time I do go in and he follows around to check if I've got anything in my buggy even when I'm leaving the shop. He stands around when I'm at the till and then even when I'm leaving the shop in case their stupid security starts beeping. This isn't the first time it has happened. I feel so uncomfortable shopping the entire time I am at Superdrugs Kingston and I am made to feel like a thief. I have looked back at him a few times to indicate I know I am being observed. It is not nice to feel like that at all. If this continues then I won't be shopping again. I am a regular as I come to get my santiary items and shop for my baby here as this is very local to me and it's disgusting I am made to feel like this every time I shop here. Superdrugs needs to review who theyve hired for security as he is chasing away your customers. I feel like it may be down to being dressed a certain way or that I've always got my baby and his buggy but it is an unpleasant experience. I am afraid if this continues and I am treating like a thief or criminal during my shopping expereince I am not shopping here again. This doesn't look good on Superdrugs.
February 2024 by Nadine
awful experience with the beauty bar, had half of my eyebrow removed!!! Avoid
January 2024 by M Meho
Naz was amazing, brilliant service, very helpful and made my experience worth its while.
January 2024 by Carol Hughes
A very busy store with a long queue to pay but the staff were efficient and polite.
December 2023 by Kathryn Brown
Nice Christmas display service very slow took ages .
December 2023 by James Sainsbury
Great helpful and polite service
October 2023 by Maya Eliz Maya
Awful! Very bad Experience Un professional manager and extremely rude! Cashier charged me £30more for only a few items I paid £54 cash Than and I realised on receipt the item £9.99 but on the receipt £30 when I backed to desk same cashier wasn?t there the other cashier tried to sort out took 10 mins than he refused served me went called to manager than She came I explained her I charged £30 for nothing She checked receipt and items it?s took 15 mins and finally she Said to me ?ohh yes the cashier made a mistake (by the way the cashier wasn?t a new staff as I saw her more than 7 months. The manager was just so rude and didn?t even say sorry. I believe something happened on purpose. I was extremely disturbed and I asked for refund my money back She kept me there more than 40mins Without apology. Awful experience. I will complain the necessary places too definitely.
October 2023 by Hollie Warner
Changed the store around. The tills are in the other side of the store, but the layout is definitely better than before.
August 2023 by Nick
Won?t allow me in with a carried sausage dog even. What a stupid policy. Happily spend my money elsewhere.
June 2023 by Yomen Haddad
Unprofessional Manger in Kingston.Bad experience with the manager?Will? - this afternoon a new cashier didn?t know how to deal with international credit cads , the manger Will came for help . instead of doing the steps himself , he kept me waiting till teaching her how to do it and receive the authorization from my bank. Then i waited around 10 min.for only 3 items. It?s not only that they held the transaction 2 times, yes I signed only one. And he confirmed it?s only one transaction taken. I went out of the store called my bank they said the merchant has to decline or refund one of them. I returned back to him and told him what the bank mentioned to me. He kept talking to me In unacceptable way as I am mistaken.Unfortunately this was the last time to deal with that store.
June 2023 by Sergio Alves
It's brilliant, well stocked and the staff are friendly, my only thing is that with it being such a good store, it's often busy.
June 2023 by Bruna
The staff here is very helpful and sweet. Millie helped me find some great options for blush and bronzer.
June 2023 by Bee
The staff here is very helpful and sweet. Millie helped me find some great options for blush and bronzer.
April 2023 by Georgia Matthews
I was assisted by a lovely girl named Aaliyah, she was very sweet and kind. She was very knowledgeable about the products available and was able to help me find the perfect product. She is truly an asset to the company!
April 2023 by Makyla Kaye
bad customer service, no point in ordering click & collect as they make you stand in a 30 minute queue anyway ? just pure laziness, go to boots, much faster