March 2024 by Daniel Craig
From check in to check out, a tall gentleman named Danyal, showed service nothing short of spectacular. His eagerness to help, coupled with his vast knowledge of the area, turned a short trip into a definite future stay. Thank you for all your help!
March 2024 by Fatiha Bajwa
A huge shoutout to Danyal for being the epitome of hospitality during my time at Travelodge. Your mix of professionalism and personal touch was the perfect welcome. Thanks for being an amazing part of my travel story and for all the small things that made a big difference.
March 2024 by Atiya Altaf
I wanted to express my gratitude to Danyal for making my Travelodge experience outstanding. Your attention to detail and readiness to assist at any moment did not go unnoticed. You're a true asset to the team, and your hospitality is unparalleled!
December 2023 by Bear Hugs
The room was nice but not very well cleaned. We had bugs in the bathroom and the kettle in our room was very dirty. They gave us another one though. Leaving the sign outside the door for top up of towels etc is useless. At least the staff was nice.
December 2023 by Daniel Collins
Average Travelodge in a good location. Not much more to say than that, exactly what you'd expect for a budget hotel in a good location. There is parking, the room was clean and presentable, bed was clean and comfortable enough - totally unremarkable.
December 2023 by Harry Barrett
It was adaquete. Parking is good. Room was comfortable and bathroom facilities worked well. Only issue was there was someone's toothbrush was on the floor beside my bed, which indicates the floors are not cleaned particularly well.
December 2023 by Jurgen Bellizzi
Room was spacious however the service was not good. Although leaving the sign outside the door, our towels were never changed until we had to complain to the receptionist 3 times. Bathrooms were dirty, bugs in the sink. Also we paid for the wifi and the wifi was never available. I will definitely not stay here again.0
November 2023 by AzZ Wightman
1/2 a roll of single ply toilet paper left in the bathroom, empty soap dispenserOnly number they provide is to pay for their wi-fi, no contacts for
November 2023 by Lisa Randall
I am currently in Temporary Accommodation At the Travel Lodge Hotel In Chessington while waiting on a property from the council. After being here for a while There are 3 Members of staff that deserve Medals. Aleesha and Moe in the restaurant are the best when they work they give the absolute best customer service I have seen in such a long time. They are so helpful and pleasant to be around always greeting with a big smile. I have had some stuff days in here and have found it hard to live in a hotel but Aleesha has been like my Angel always got an ear to Listen to me and make me smile again and I know its not just me that feels this way she has helped many of us here just by listening and understanding for us at this hard time in our life. Jone on Reception also deserves a medal again with excellent customer service skills. Always go beyond to help other and always with a big smile on her face Love them to bits and will never forget the Love they have shown me my son and daughter during our stay.
November 2023 by Paris Dickson
I think that this hotel is nice, there is plenty of nice staff here. I thought I would leave a comment as I?ve had lovely conversations with a lady in the restaurant here, she is very professional and has a heart of gold. She speaks to all her staff respectfully and shows such interest in stayers here. I?ve seen her show lots of empathy in peoples difficult situations in term of family?s being homeless or even people even feeling lonely. She continues to put a smile on everyone?s face and her work ethic is incredible. Me being a stayer here I would recommend the restaurants services 100% ?.
November 2023 by Petr Bene?
I do not recommend the accommodation facility. I accidentally canceled my reservation and when I asked to renew it was rejected with a link to make a new reservation with another payment. I asked if there was a room available and was told yes. The cancellation fee is 100% of the accommodation price. In my case, the accommodation facility was enriched by about ?200 without the possibility of renewing the mistakenly canceled stay and returning even part of the money. This unpleasant situation happened approximately 20 days before the accommodation was planned. In any case, the accommodation facility made no effort to resolve this unpleasant situation.
November 2023 by brynley archer
Room itself ok Pillows reeked. and old. Shower broken. Scalding or off No other choice. The plug socket for the kettle was all melted. so unusable. Worst part though was the hotel is full of migrants or "refugees". Two of which followed me to the room on arrival. I kept walking past the room then turned round and went back to the lift. I went up a floor and they followed I took the lift down to reception and they also got in I spoke to the "security" in reception and he just shrugged his shoulders and carried on texting on his phone and then I took another kift back up. It was intimidating and it was only 3pm! I went out at 4.30 and returned at 8pm after a meeting and there were loads of them around outside. I went straight to the room instead of the restaurant so . Got no sleep due to the banging and crashing screaming and shouting all night both to the sides and from above and in the corridor. I left at 7am Couldnt get out of there fast enough Ive stayed in some rough hotels globally. This was in the bottom 10% Would never stay there again. Rather sleep in the car!
October 2023 by andy thrower
Good size carpark 2nd level is for the travelodge but with a hight restriction of 1.83m so no good for vans but you can park out front and under the travelodge but had to ask if OK to park and about payment but said will be OK and free to parkQuick check in and friendlyRoom was a good size as was the bathroom.Fire alarm went off for awhile around 18.00 so went outside think it was in the kitchen as could smell burning ,fire alarm stopped but no one said if we could enter, still could smell the burning!The walls and very thin and could feel people walking around in their roomsNot the best travelodge I've stayed in .A couple of restaurants nearby.Close to Kingston upon Thames.Would stay again if nothing else comes up.
September 2023 by A7091SYstaceym
As a family of 6 we booked 2 rooms. Both were OK. Cleanish. Beds were awful. All of us had hardly any sleep and had back pain from the awful mattresses! Breakfast could of been better although a wide range of choice.
September 2023 by Jacolien Blom
Ontbijt slecht. Croissant lijken niet gebakken te zijn. Slecht aangevuld. Gillende kinderen en luid bellende gasten bij ontbijt.Er is niet altijd iemand bij de receptie!Kamer is matig vloerbedekking vies. Roomservice niet gezien. Veel honden in het hotel.
