January 2024 by W R
Hi. Could you erect some shutters in the small covered walkway area in front of your branch please? This would stop the homeless people setting up their mattresses and sleeping there during your closed hours. It brings the whole area down. Thank you.
December 2022 by Chawki M
Worst bank so far and worst customer serviceI went to the Kingston Branch to withdraw my money and I have been turned over because I must have either valid UK driving licence or Passport but I was there physically and inserted my card and typed my pin and provided form of ID Which valid Full EU driving licence .I only asked to withdraw £1000 but they said they can only give £500I phoned the main office to investigate that and they told it is true you must have UK driving licence or passport but hang on a minute I have been with this bank over 5 years and never been turned over for that even this time of the year they asked for ID and provided the same ID no problem.refusing me to withdraw my own money is absolutely outrageous but gave me good reason to switch to another bank .
December 2022 by Chawki Mat
Worst bank so far and worst customer serviceI went to the Kingston Branch to withdraw my money and I have been turned over because I must have either valid UK driving licence or Passport but I was there physically and inserted my card and typed my pin and provided form of ID Which valid Full EU driving licence .I only asked to withdraw £1000 but they said they can only give £500I phoned the main office to investigate that and they told it is true you must have UK driving licence or passport but hang on a minute I have been with this bank over 5 years and never been turned over for that even this time of the year they asked for ID and provided the same ID no problem.refusing me to withdraw my own money is absolutely outrageous but gave me good reason to switch to another bank .
November 2022 by Astrid Barnes
Excellent service, helpful staff
December 2021 by Dennis Reis
By far the worst banking experience I have ever had. They don't accept a Provisional Driver's Licence as proof of address but accept a post card with name and address. I can literally send myself a post card as proof of address rather than DVLA's proof. So I called the main office and they advised me to join Starling Bank. Sounds like a Dave Chappelle Joke.
August 2021 by Lee Dutton
Outstanding manager and counter staff replaceed expired Card in two days and pin within 4 days. Smiles on all faces. Thankyou. :)
August 2021 by Josh Cudo
First class treatment alot quicker than most banks excellent staff. Fantastic customer service been going to this branch years
August 2021 by Abhinav Singh
Fantastic service by the TSB Kingston Branch. Thanks to the Branch Manager and the counter staff for going an extra mile to accommodate my needs.
October 2020 by PatrickS-191
Little boy junk named Jamie, talk over, condescending, tells me off global bankey on what a deed poll is,,,its a free doc on.gov uk website..charlatans,, knowledge fools never bank with fools
January 2020 by Alla Syr
Only one of all staff is helpful and understanding. The rest is just nicely sitting for decor. If you do not deal with that helpful one, just leave as you?ll loose your time and day without positive results. I?m banking with other bank too, never ever met any staff like this. sad.
October 2019 by AcA-8
Arrived to the branch at 16.58. I appreciate it was last minute but my train was late and it was still 2minutes before the closing time. I only had to change my address, which probably take one minute. The door was closed. I waited outside the door waving at the casher. After a couple of attempt one of the two ladies approached the door saying that they were closed and showing me her watch indicating one minute past 5pm. I am sorry but 2minutes before closing time is still time to be opened. Two guys who were there just after me got ignored completely.
April 2019 by Alla Syrbu
Only one of all staff is helpful and understanding. The rest is just nicely sitting for decor. If you do not deal with that helpful one, just leave as youâ??ll loose your time and day without positive results. Iâ??m banking with other bank too, never ever met any staff like this. sad.
January 2018 by Presita S
I was part of the Hounslow branch before and I moved to the Kingston Branch last year, and I love TSB as a bank. But this particular branch is not my favorite. Recently my card was stolen and I was panicking and worried so I called the branch. The person who picked up sounded really annoyed and told me she couldn't do anything until I came there in person. I apologized for sounding worried (I mean my card and money was just stolen). And they told me to cancel the card online and call back. When I called back twice they didn't pick up. I ended up calling the Richmond branch instead who were very helpful and they helped me by giving me a number I could call. I successfully cancelled and blocked my card and ordered a new one too.
January 2018 by Tom ?Tajm? Marsh
Friendly and helpful staff, though it seemed a little understaffed.
July 2017 by Tom Marsh
Friendly and helpful staff, though it seemed a little understaffed.
