January 2024 by VJ Gonsalves
Rishi and the rest of the staff have been so welcoming, polite and helpful.
November 2023 by Jerna Vyas
Had a great experience at this opticians, super friendly staff, excellent service and will definitely be coming back
November 2023 by Loren Barwick
Excellent service at this store! The 2 directors, Rishi and Dan are excellent. Thanks ?
November 2023 by Mofro 999
Had a great eye test with the optician here after being elsewhere for my last few. Had a great experience from arrival to choosing my frames. Would definitely recommend!
October 2023 by Katie Marriner
Awful experience! The store director invents his own policies and procedures to deny honouring vision express policy. Refuses to acknowledge he is wrong when shown vision express policy. He undermines his staff who are trying to help, and his colleagues at other vision express stores who are up to date on actual current policies.You have to call customer care to get them to phone him and tell him he?s wrong to get matters resolved.Puts the vision express brand to shame. Do not recommend at all. Avoid at all costs!!
October 2023 by Amy Kirby
Great optician, was so attentive and helped explain my result in detail. The assistant was so kind and helpful in helping me choose out glasses. Great service.
October 2023 by Big Pilgrim
Visited today to purchase a new pair of glasses, fantastic staff who were very helpful throughout the process, would highly reccomend!Thanks Team x
September 2023 by David Coleman
Went for an eye test - I decided to try out Vision Express after my previous opticians put their price up to over a hundred pounds. I was really impressed, I was seen within a couple of minutes of arriving. I saw Rishi who was very helpful & friendly. He took plenty of time to check everything & talk it through with me.Thanks RIshi & all at Kingston Vision Express!
September 2023 by claire copeland
I booked an appointment online weeks in advance. When I turned up for my appointment, it did not exist in the store's system and they had no other appointments that day. The assistant laughed as she told me their online system never works very well and doesn't correlate with their store booking system. She offered me an appointment 4 days later which I declined- I will not be back as I don't appreciate having my time wasted.
August 2023 by Andrew Hughes
Over the years I have been to numerous opticians and received varying levels of service.Vision Express in Kingston however, clearly come out on top.I have been a patient there for a number of years now and would never go anywhere else.I make a point of booking my eye tests with Dan Khan. He is extremely thorough and meticulous. He makes sure I am fully informed about all aspects of my vision and gives detailed responses to all the questions I ask.I always leave confident in the knowledge that my eyes have been thoroughly examined and any issues have been brought to my attention and fully discussed.
August 2023 by MC R
Saw optician Rishi with my two kids (8 and 4) and he was SO good with them. Very thorough optician examination along with amazing customer service. Kids are asking when they can go back.
July 2023 by Sheila
Ordered a pair of designer sunglasses 3 weeks ago and have had no communication as to when they will be ready. Called the branch 3 times and visited them for an update and still waiting to hear back!
June 2023 by F Sufi
Just visited the store today, looking for some trendy yet useful pair of glasses. Exceptional Customer Service received by the staff Henry and Erica in particular. They invested amount of time to find me the best ones yet considering my pockets.Best wishes for them as they are real assets for the business
June 2023 by Natalie Jukes
I've been wearing glasses for 10 years but have never had such a good service as I have here. Every member of staff (especially Samira and Raif) were fantastic. My glasses fit perfectly and are really well made. Thank you so much xx
April 2023 by Smag Franklinos
Almost three years ago, Vision Express measured me for reading glasses post replacement of my human lenses for man-made ones.I still read clearly with the glasses provided by you.Two years ago, readings were taken for intra-ocular pressure and the results were 15 and 16. This was re-assuring as we have a family history of generational Glaucoma.My Intra-ocular pressure was tested for both eyes two days ago with a result of 15 in both eyes.I feel very grateful to be treated and well cared for by Vision Express and only today I spoke to a contemporary of mine about the exceptional attention I was given.Thank you for opportunity to express my praise for your organisation.
