December 2023 by Yasmine B
On December 9th, 2023, I experienced and outstanding support from Mourya at Vodafone Kingston. Going beyond my expectations, Mourya demonstrated patience, answered all my questions, and exuded confidence. As a new customer, Mourya will undoubtedly be my go-to person for any Vodafone requests. thank you for his manager who provided him with the right training to provide an excellent service and experience for customers
December 2023 by lulu Ali
dont come here manage is so impolite and dont use vodaphone i was open pay monthly but they give me pay as you go sim card totally disappointed
September 2023 by Mathieu Meslier
Went there to buy a 4g router for my uncle, the staff helped us a lot.
August 2023 by Henry Foster
Abi was extremely helpful and knowledgeable of a products. Helped me set up broadband, as wouldn?t work online: will be taking my phone contract out with them in future.
August 2023 by Mohammed Manuel
I went into Kingston branch to change my detail Gabriel served me give me a better way as I have 2 different products an told me if I paid in one account I would get benefits by doing that very pleased with the overall service
June 2023 by Jason Jalloul
My father went to them with an unlimited budget to simply get a new phone and to join vodafone. He bought the expensive new phone in cash and signed up for a contract. He was due to travel with me a day later.We got in the taxi for the airport only to discover his line was completely non operational as we switched it on.My father then had to endure 6 months of debt collectors harassing him while being abroad with a non working phone.Thanks to Vodafone Kingston specifically- my father lost all contact with the NHS which was and is URGENT let alone family, friends etc.He recently went back to the store where they gave him no time, patience or solution.I am hugely disappointed and urge anyone with a parent or elder to not got there to be helped. It is almost as if they wanted to make his life hell for nothing more than being a paying and easy customer.He is fully paid up, yet unable to access his number, keep contact with the NHS or function normally. He is already frail and in great need. This is unforgivable!
May 2023 by joe jalloul
Absolutely fraud. Liars and thieves. Beware the bull.......I am going to sue after 6 months of Hell..Yuk. Look elsewhere. Much better ? ?
May 2023 by Leslie Angela
Please for the love of God if you have any self respect do not go to Vodafone . They tried hustling me out of money because I told them I was a student studying in the Uk from the USA and didn?t disclose that their contracts can be either one year or two years. They only gave me the option of 2 years after I told them the date I was graduating and tried hustling me for the highest rate of £25 withholding that the price increases each year . I asked this representative for the cheapest rate available because I?m a student and he said that there is no cheaper rates than £20 which is a lie . He tried pushing to get the most money out of me. Since I?m new to the country I felt like I didn?t have a choice but after speaking to a representative over the phone she informed me not only do they offer lower rates than £20 but they also offer 12 month contracts as well. He lied and tried being a nasty lying hustler. I?m not longer paying anything and am willing to go to court. I?d rather spend my money on a lawyer than a lying thieving sales representative. Nasty bunch of hustlers and the manager was super hostile and unfriendly when I disclosed I was tricked into signing the contact.they try getting the most money out of you as they can. I?m no longer going to be paying them and would honestly rather go to court than to deal with them. They?re not getting a single pence from me , a bunch of dishonest hustlers
April 2023 by T
Wonderful experience and honest advice. We had a lovely host called Callum who was very helpful in decided a monthly phone plan. He was very easy to talk to and seemed very knowledgeable about everything.
April 2023 by Mohammedbaseer Ahmed
Staff was friendly and helpful to get information regarding and on spot sim issues are solve
January 2023 by Baldy Crowe
The sheer ignorance of the male member of staff on the so called help desk was beyond belief, time was 10.15 he was actually using his own phone when not bothering to sort out my problem, so rude, why is he employed by you?
January 2023 by hakan tanriverdi
Great service in Vodafone shop.Soltan is very helpful and professional.
January 2023 by Surrey Resident
Absolute con, agreed a price then find out they are conning me out if a further £25 every month!! Refuse to help me as they said their ?notes? say we agreed this!? **Update** Escalated this through a complaint and customer relations solved problem!
January 2023 by laura portas
We went into vodaphone today. Kevin helped us made everything easy made it a pleasent time would highly recomend asking for him.
December 2022 by Peter Champkin
I had a bad experience in here I was cond into getting WiFi that I didn't need now I have to wait 3 years to change it
