March 2024 by J J
Friendly & a pleasant place to shop as always
February 2024 by Andrea Last
This store should be the flagship, it's always well stocked with everything displayed beautifully. The deli ( so rare to find one at all now) is well presented and the staff knowledgeable and always keen to advise. The sushi section is a perfect addition (especially when they're giving samples!) Wines are probably the best without visiting an inner London wine merchant, there's something for a midweek chilli and then there's Italian reds you would normally find on a driving holiday in Tuscany. Staff are always helpful and nice, Ben in particular, even though he was busy merchandising an Easter display he still has time for a chat ??
January 2024 by Simon Bangs
Great branch always super helpful and welcoming, great selection much better than some other Waitrose branches. Counters offer a wide range of deli items. Great wine selections.
January 2024 by Mel M
My everyday market clean and organised. The ready made food is soo good specially the Indian selection of ready made section
January 2024 by Patrick McDougall
Great store, lovely food, quick check out. Monty Python would not have found the cheese selection very amusing! Far too much cheese for that.
January 2024 by Myles Marmion
There is so little service that fairly soon we'll be asked to grow our own, take from the shelves, put it in trollies and walk out. All waitrose do is take money
November 2023 by leo weng
Don't come here, they discriminate against Asians
November 2023 by Shihao Liu
Racism is not acceptable
October 2023 by Lin Lin Wang
Dear Waitrose,I saw that a Chinese girl was told she cannot take photos of your sea food and that your staff then told her that, you Chinese like taking photos. This seems very racist to me. So I feel I need to report this to you and I would like you to explain to me what you intend to do about this incident?Many thanks,Leona
October 2023 by Momo
Dear ?Waitrose Manager?,Whilst in your store today I had an unpleasant experience. As I was browsing the seafood counter I took my phone out to take a photo of the counter to send to my friends as they were not there, as I did this one of your staff members approached me and told me I couldn?t. I asked why and she responded that it was ?store policy? which typically I would understand and stick to. There weren?t any signs to let me know about this rule but I don?t mind.However, what did shock me was her comment afterwards about how ?you Chinese people like to take pictures?. In the moment and partly because of her politeness before this I did not say anything after she said this. If my race had been different would it have been more acceptable for me to take a photo?I would have expected a prestigious store like yourselves to have zero tolerance towards racism. Unfortunately the behaviour that I encountered today not only let Waitrose down but also its Chinese customers as a whole.-Y
September 2023 by J S
Very bad Waitrose worker by the self checkouts in store stood next to me the whole time I was putting my items through to pay and kept staring at me which I find is very rude and stereotypical, clearly none of the staff are trained to a standard regarding equality and diversity. Also brought some hot food and the lady kept adjusting her hat and hair whilst in the middle of packing my food into a bag also no training in health hygiene standards or do the standards come into works when a certain customer appears maybe it?s back to my statement again of Waitrose employees with no training in regards to equality and diversity. You have lost my custom this hasn?t been the first time either also called customer service was told I?d be contacted back to deal with this matter and didn?t receive a call so clearly this is the aim to keep certain people from your stores well done.
August 2023 by Graham Pilbrow
AwfulDisgracefulLifts not working. Took 2hours to return a good by a disabled person. Purpose the return ofgood and have lunch. No time for lunch. Payed 2 hours for parking. Why do disabled badge holders get charged for parking. JL today bought nothing. At home in pain. Someone eventually was helpful. A longtime classy customer who was disgusted. It seems TL are not interested looking after long term loyalty.
July 2023 by Andrew L
Great range of food and the staff are always pleasant and helpful. Jilly on the meat counter was exceptional today! She spent quite some time talking me through the fresh meat cuts and recommended how cook the dry aged cut I chose.
July 2023 by Ahmed Taher
Very nice , organised place , very fresh sushi and salads
June 2023 by Sean W
Waitrose are clearly pairing with the big brands to hike up prices in these tough times. Hark back about a year ago and 250ml Sure deodorant would cost £1.50. It has since been hiked to £1.75 and then £1.99. The next move is Shrinkflation kicking in so the can is now 200ml. Waitrose are now selling the Shrinkflated can on offer at £2.40. Quite the price rise I?m sure you?ll agree!This is the case on many items across the store. You can get much better deals on everyday items in local shops, who clearly aren?t so well off so Waitrose are obviously price gouging. Don?t bother!