November 2023 by Svetla Vincent
If I could give zero stars I would. People who work there are extremely rude! No professionalism or customer service skills. Don?t even say hello or thank you. When on their own they?re on phone speaking Indian while serving, if with someone else they?re bickering. A woman just shouted at the customer and didn?t let her speak when she was trying to raise an issue about receiving some money and she didn?t get the right amount.
November 2023 by Kate Clark
Always have a terrible experience here. Post office is either inexplicably closed (even if someone is sitting there behind the counter) or there will be a sign saying ?be back in 5 minutes? when really they don?t return for 1 hour. Waste of time, just use another post office.
October 2023 by Hattie Comer -Calder
Rudest man in glasses at the post office , how is he still working there? Completely unacceptable behaviour
September 2023 by Louise Hrvt
Very rude and impolite person in the post office - will never come back
July 2023 by Aleksandra Medic
Sent return to Shein with prepaid label Tracked 48. Never received by Shein, not able to track. Called Royal mail only to find out that Ladbroke Grove Post Office never actually scan the label. Parcel is lost and with it refund for return. Tried to call post office. Either nobody answers or they hang up on me. Terrible
July 2023 by James Castle-John
Overcharged me by about £2 so make sure you check your change. Only realised when I got home so it may have been a mistake or maybe the sale prices on products are not registered but still quite annoying as am struggling at the moment.
July 2023 by justyna nartowska
Terrible service from an older gentleman working there. I was in the queue from 12:45, when I got to the desk he told me ? it?s 1pm it?s my lunch break? . I said I?ve been waiting in the queue since 12:45. He yelled at me in his native language ( not sure what exactly was said) and when I told him I don?t understand his native tongue he told me ? lunch break?
July 2023 by Sérgio Domingues
Didn't let me pick up my parcel. The staff is rude and doesn't know how the system works neither explain it. Rude and unhelpful.
May 2023 by Simon
The guy who works there was on the phone call while sorting my parcel. Didn?t even listen to me, charged me for domestic delivery when it was international (it said on the parcel US address but he didn?t even bother to read). Didn?t even ask me if I need tracking number I had yell and interrupted his phone conversation. Sorry sad person working a job that he hates
May 2023 by Tom R
The man working in the post office lacks basic manners. Led to a weird overall experience for something as simple as collecting a parcel.
February 2023 by Kimdec Inc
The guy is so lazy and so rude. He can't even explain himself properly on what he wants you to do. He will give bunch of alibis to give you the run around on your parcel and make you come back.
December 2022 by sm25265
Why is there no 0 star? 0 service means 0 star! This is ridiculous that we aren?t able to use it! I don?t even know where to begin listing how horrible this post office is, so simply I am just going to say MUST AVOID UNLESS PINK SANTAS DROPPING FROM SKY!!
December 2022 by Carl Yuen
Happily Disappointed - I read all the terrible reviews and decided I HAD to try this place out for myself. I went during lunchbreak and found they were OPEN. Bought myself an envelope at the counter and it was EASY. I was THIRD in queue and had to let somebody ahead as I was still writing the address on the envelope - the owner (short guy with glasses) was attentive, efficient and polite. I was out in 5 minutes, with my receipt, tracking number and package all sorted out. Will have to go back and try my luck again!!
November 2022 by Dean Marks
The absolute worst place, avoid if at all possible!! Staff are ridiculously rude, unhelpful and incredibly awful attitude(s). Staff mutter to the point where they almost don't want you to hear or understand what they are saying. The person serving me even took a phone call on loudspeaker, kept talking on the call in the middle of dealing with me, and then got annoyed and rude when I kept asking if they were talking to me. Then my registered/ recorded letter which was sent first class to an address just outside London took three days to be delivered.
August 2022 by Sandra Smith
Absolute racist shop I?ve been coming to this shop since I was a kid and on this occasion the Indian shopkeeper with the glasses decided to tell me my money is fake with a very aggressive behaviour which was highly unnecessary.Bearing in mind they do always seem to have a problem and a really bad attitude when it comes to topping up Oyster cards.Also I know my money weren?t fake as it was accepted at the bank so i know they being racist.It is clearly obvious they have a problem with people of a certain colour so maybe it might be useful if they move to a area where they feel more comfortable within their own community.WARNING to the people of colour do not waste your money in this shop the 1*star reviews are true
