January 2024 by Peter Frederick Hiller
been closing early,,,not keeping to the times on the door ....not Good,,,,,,,,,, ,,,staff are very nice ..
May 2023 by R C
Staff are extremely friendly and helpful. However, the time to queue is ridiculous and simply because they don?t have enough staff manning the checkouts.This issue isn?t new it has been ongoing for more than 12 months.Tesco?s should have more respect for their staff ?.
April 2023 by Helene Theophanous
I will be sharing this with Tesco head office and the national press . As of now I'm a British gas pay as you go customer, not through choice, seems my supplier has been bought out. I can only top up my gas and electricity at the post office or my local Tesco express in kennington. Today I encountered the worst customer service ever. The machine wasn't charged, the woman behind the till smirked, I'm a midwife that doesn't work 9+5 so rely on a a service that is meant to be provided. , I'm hoping she doesn't have children that need to be fed or bathed because I have never been treated as I was treated today. She refused to charge the machine, she smirked several times even when I sent my daughter to diffuse the situation.i spoke with the manager, I spoke with head office, I am a well paid professional and have never been treated like this. I have never treated anyone like this l.'m coming home to no gas or electric because your staff are rude, incompetent and and without conscious. Please don't tell me to organise,£ 20:00 a day doesn't need organising it needs an online payment. I will be taking my complaint further and suggest you identify the woman in the till as he refused to give her name service or to charge the monitor.Bear in mind the single parents you have forced into your ridiculous payment scheme that can't top up for their children, shame on youYou can reply or wait for your branch to be publicly shamed as your employee tried to do to me today.I will never shop with this store again
February 2023 by laura giordano
The white boy ?working? this morning who is supposed to be a manager is not relaying essential infos to the staff. Therefore, the staff is not able to do their jobs properly. How are they expected to meet expectations when the ?manager? is not even leading by example? It shows in everyone poor customer service skills, from top down.
February 2023 by L Giordano
The white boy ?working? this morning who is supposed to be a manager is not relaying essential infos to the staff. Therefore, the staff is not able to do their jobs properly. How are they expected to meet expectations when the ?manager? is not even leading by example? It shows in everyone poor customer service skills, from top down.
February 2023 by Lee Wardle
Kennington Road Express has to be by FAR the worst Tesco I?ve EVER shopped at.
I?ve complained so many times about the lack of customer service, rude staff, scruffy isles littered with cages and boxes. In the past Ive been spoken to like dirt by some members of staff.
Today there were 2 members of staff chatting behind the counter while I waited for my self service purchase to be authorised. I asked them to help but was I completely ignored.
Eventually a shelf stacker appeared, tutted and authored my purchase without a single word.
The contempt of the staff here is mind blowing!
I?ve lived in this area for many years and do not know ONE local that has a good word about this store. Tesco seriously needs to have a look into this store. The staff are your face and at the moment, it?s not a very attractive one.
December 2022 by Paul Whelan
Empty or gaps on shelves, common items frequently unavailable, often a wasted journey going here, the worst sub supermarket I have known, give it to Sainsbury who can provide local customers with what they want.
August 2022 by Alexandra Burton
The new Asian girl at the check out is VERY RUDE. She doesn't seem to know how to do her job and often shuns customers if they make a request or pick up parcel. She needs to be fired.
July 2022 by M. E.
Small and crowded shop. It?s often a long queue at the check out. The staff often seems unhappy and stressed. Staff are visible displeased and unhelpful if you?re dropping off or picking up an parcel.
July 2022 by Elena Q
Staff are overall very nice. When it comes to stock, I feel it?s always the same options, over and over again, particularly veg and the deli section. Very limited frozen and meat and fish sections. They do, however, have a great bakery aisle with awesome pastries and a quite extensive £3 meal deal section
July 2022 by Jody aServiceAngel
Second Worst Tesco store I have ever been to in my life, do not shop here, disrespectful, plus makes customers pay with their bank card at the same time at the same till as others are packing up personal and sanitary products so crossing over bank cards and products, also rudeness 50% of the time you shop here, does not give receipts even asking twice. Terrible terrible terrible ???
June 2022 by Roman Gaufman
It is 8pm on a Sunday and it is closed, despite opening hours saying until 10:30pm (!!)
March 2022 by Diogo Castro
Nice small local store. However this state of things is a shame. The store closed in 30 mins and I understand restocking, but don?t they have bins? This isn?t how to present a store
March 2022 by Brodie
Understaffed. Prices seem slightly more expensive that some other nearby Tesco express. Queues at peak times are shockingly slow to move. Staff are a mixed bag of helpful and polite through to rude. I've gone in and left without anything due to lack of stock quite regularly.
March 2022 by Gary boyton
Tesco corner of Black prince Rd & Kennington Rd, is far too small and understaffed.queue often blocking access to shelfs, isles very narrow and often bumping into people, no room for trollies, or trolly baskets.Food items short on use by dates, often next day or day after.On my visit at check-out one girl on check-out, 2 desks empty.Self service one customer machine said assistance called, which was the only girl on check-out, leaving customer being served at cash desk was stopped, Very poorly organised.One star is too good for this star, Zero would be more accurate.
