February 2023 by Jürgen Lepel
WHSmith was alright, but the Post Office was disappointing, as they still would not accept international parcels!That is an absolute disgrace!In this digital age the Post Office should be able to remedy the "cyber attack" causing this problem with international parcels much quicker!I have been trying to post a small parcel to Canada for the last four weeks without any success!It's absolutely disgusting that a "Royal" Mail Service should be so vulnerable!Unfortunately there is no alternative to sending small parcels abroad.
February 2023 by Michael Hinks
Post Office always seems to be understaffed & self service tills (post office) regularly not working..?
October 2022 by Surya Bakhri
Went to get some revision guides, paid, bagged and beeped at the door. Everything was fine, the security was really nice and helped me identify the item that beeped. Brought to the counter for another woman to help me. She was really rude talking to me as if i was dumb and called me a dork under her breath she had a really bad attitude and was really hard to talk to. I was not offended just shocked at the appalling costumer service. Save yourself some trouble and DO NOT go to this WHSMITH.
October 2022 by ify
Third visit to returna parcel, stamp machines not on/working, queues very long sbd 1 person on til. I tried twice in one day left after 20 min wait. Not good enough. No explanation or apology. Won't be going back there. I'm surewill close down soon!
September 2022 by J A Jones (Lette)
They really need to sort out the one colleague to serve at the Post Office counter. People waiting in the queue for half hour or more is not on.This is a regular occurrence and needs to stop!
September 2022 by Fleetwood Design
Absolutely DISGUSTING and UNPROFESSIONAL customer service. Do everyone a favor and shut this place down. Shame on Royal Mail for hiring these people.
June 2022 by David
Unfortunately this is the worst post office experience Ive ever encountered. Try somewhere else. The staff really don't like there jobs here.
January 2022 by Zestyut
I queued up for 10 minutes at main counters to spend £600 on gift vouchers. They told me as soon as I got there I had to queue at post office to get them. The PO queue was a mile long. Why??
December 2021 by Bill Leaver
I asked to pay them money for a covid mask - they said they didn't sell them and didn't have any. I then pointed to a sign saying they had to give them to members of the public and they magically found an entire box. All the staff are rude and unhelpful and had 0 interest in doing their jobs
December 2021 by Piotr Kuzminski
Advertised " buy1 get 1 half price" but charged full price!!!Thiefs
November 2021 by Shahid Valli
Very inefficient team working in post office. Extremely slow and unorganised. Very long queue and very little interaction with waiting customers. Overall a terribly poor experience.
October 2021 by MKSRM
I wish I could give Zero stars.It seems to be common practice to close before 17:30 at the Lewisham BranchRefused entry at 17:20 to the ROYAL MAIL POST OFFICE.Member of staff told me: " They didn't care what I came to do" that "They had the power to close the store early" because "The queue was too long" and they "wanted to go home at 17:30". Then proceeded to wind down the shutters mid conversation!Her name is "Jo".Absolutely vile. Rude isn't the word. I visited the store the following day as I missed the previous days' last collection and even saw her own staff members huff and roll their eyes at her belittling & unprofessional tone.If you don't believe me. Send a mystery shopper or visit WHSmith / ROYAL MAIL Post Office for yourselves.Shocking!!!
September 2021 by jason shone
Post office gives bad service many times they close before 5:30 and refused to serve meThey also changed me for 1st class when I asked for 2nd
July 2021 by Paulo Medeiros
One star because I can't give a zero star. Started a conversation with a member of staff; she turned her back to me and carry on doind whatever she was doing without any reply and she only replied because I challenged her. Rude, dull and uninterested. Terrible experience in costumer service, or should I say the lack of it.
August 2019 by A Marie
Staff was having a personal conversation then very rude and dismissive to a simple question.
