December 2023 by Gill Gledhill
Very polite and handle special items with care.
November 2023 by Mahtab F
I had a great experience at the American Dry Cleaning Company. I went for altering a dress I needed for an upcoming wedding. The tailor was really professional and did a very good job at altering my dress. I will be back in the future for sure.
February 2022 by nick spoliar
This has to be one of the best dry cleaners in London and indeed the UK. Sherife's attention to detail, professionalism and commitment is absolute. As a long-standing customer, I can attest to meticulous service and real quality.
April 2021 by Kalsoom A
Took a simple shirt here for dry cleaning and it was returned with a pen stain. Staff insist that this cannot be removed however happily took payment.I ended up taking this to 5-star just a few steps away; paid a little more but enjoyed far better service and perfect results.
November 2020 by M M
Terrible experience!!I spilt coffee on my coat so needed it dry cleaned, I paid £30(ish) to have it sent away for a week.My coat came back still covered in stains, so the manager of the store sent it away for a 2nd time. Once again, I went to collect the coat and it was still dirty.The manager again said she would send back, to which I said I?d had enough I would take my money back and go somewhere else. The manager refused, saying you could only have a refund if an item has gone back 3 times???? Complete lie to avoid handing back my money.I was actually understanding of the fact it may have been a difficult job, with parts of the coat being shearling, but never was I told this would not be possible. Aside from that, there were smaller stains on cleanable parts of the coat that I could scratch off with water in the store to prove a point it hadn?t been done properly.I sent all this in an email to the company via their website a month ago and have received zero response.Plenty of other better dry cleaners in Islington so really no need to ever return.
September 2020 by Violaine Rousselot
They have managed to successively shrink a beautiful expensive silk jumpsuit I had and lost some pillowcases. Worse part is that I am still waiting to hear 1 month later what will happen for my jumpsuit and what they will do to pay me back. They don?t contact you and they don?t care. The manager is nice but she is useless and helpless. You would expect from such a high experience place a perfect quality but this is very bad. Highly recommend not to do the same mistake I did by going there.
September 2020 by Marc Middlemass
Terrible experience!!I spilt coffee on my coat so needed it dry cleaned, I paid £30(ish) to have it sent away for a week.My coat came back still covered in stains, so the manager of the store sent it away for a 2nd time. Once again, I went to collect the coat and it was still dirty.The manager again said she would send back, to which I said I?d had enough I would take my money back and go somewhere else. The manager refused, saying you could only have a refund if an item has gone back 3 times???? Complete lie to avoid handing back my money.I was actually understanding of the fact it may have been a difficult job, with parts of the coat being shearling, but never was I told this would not be possible. Aside from that, there were smaller stains on cleanable parts of the coat that I could scratch off with water in the store to prove a point it hadn?t been done properly.I sent all this in an email to the company via their website a month ago and have received zero response.Plenty of other better dry cleaners in Islington so really no need to ever return.
April 2020 by Ole Bo Larsen
Absolutely a pleasant experience dealing with this dry cleaner. Franklin took the time to explain how they treat and care for my clothes . I got the feeling of not just being another number in the queue. The membership club is genius not only for the discount but also so I can use any of their shops. I really valued as well that the shop was tidy and clean. If it was the opposite how can you expect to have clean clothes back :) Even took a photo LoL
October 2019 by Violaine Rousselot
Terrible place, they have shrunk a beautiful expensive silk jumpsuit and lost my pillowcases. They don?t bother to call you, I am still waiting to hear one month after what I will get for this or at least to know that they will pay me back for the dry cleaning service which should be the norm ! Worse customer service ever. Shop manager is nice but useless and helpless. Don?t be fooled by expensive price.
February 2018 by Joni P.
Horrible customer service, extremely rude. Did a terrible job on my alteration and did not do what I asked. WORST EXPERIENCE. Very upset they ruined my pants.
September 2017 by Sean K.
Their stupidity knows no bounds. This place is about as American as waiting in line for bread for six hours. Stopped in to ask about getting laundry done and was told they did it. Brought it back the next day to find a baffling ordeal of rules and staff only happy to find problems, not solutions. American? I think not. Picture Boris from Rocky & Bullwinkle in an American flag t-shirt. Avoid like the plague - time wasters.
