March 2024 by Tibor Hanis
It is what you expected from Apple and even more
March 2024 by Lucia Petroianu
My story starts like this... one day my phone was stolen and I was very disappointed and angry. I tried to open my account on another device but it was impossible since I had forgotten the password. In the end I chose to go to an Apple story in Covent Garden for help. There I met one of the employees who did his best to help me, Adam (the guy with long hair). It was so encouraging and nice to see someone from the staff like him who does his job with such professionalism, spending time to make a customer like me leave satisfied and happy, he was so nice and helpful. Many thanks Adam for your professionalism and you deserve to be the top employee!????
March 2024 by Luke Jacob Baty
Great environment, phone was fixed in a timely manner and the staff were polite
March 2024 by sumit Saurabh
One of the best apple stores in world . Ideal store . Very happening , their experience centre is nice .
March 2024 by sebastian eckley
Great service.
March 2024 by Paulina Slezeviciute
Big shout out to Ishrat who assisted me on Sunday, 3rd March, around 12:30. I came in distress about my stolen phone, and Ishrat was kind, patient and super professional with the advice she gave me on the next steps. Made my not so amazing day much better!
March 2024 by Saber Askri
All they wanted me to do is to upgrade without even looking at my damaged phone properly Genius team very Genius
March 2024 by Lucie Pitcher
Went in to buy a new iPhone and exchange my old one. The ?genius? failed to complete setup of many devices and apps - so now I have to jump through a ton of hoops to erase my Apple Watch and set up as a new device, and I have lost my message history in WhatsApp and signal. Would have been better doing everything myself!
March 2024 by Elif Tepe
the stuff was so helpful and kind. Also amazing at the store!
February 2024 by Jack Zhao
Absolutely horrible and unprofessional service from Genius Bar. Staff was impatient and pressured us to opt for a factory reset without holistic diagnosis of the situation resulting in data loss.
February 2024 by Luca
What an experience, as soon as I walked in the store I have encountered unprofessional staff. I explained my issues about my iPhone and what a got was the staff looking on my shoulders, after I got an appointment to see if they could repair my iPhone the woman with a german accent I have dealt for about 30 minutes,she was asking me to repeat what I was saying so many times, after that the only solution she was able to offer me was to pay more than £350 to fix it or to wipe off my iPhone. I asked her if there was anything else I could do she was unable to respond.
February 2024 by Kathryn Minnick
If I could give 0 stars I would. This was by far the worst customer experience I've ever had with apple. Incredibly unhelpful and rude. I understand this is a busy location and they could have been stressed, but there's no reason to take that stress out on customers. It was awful.
February 2024 by Martin Leonard
Hello, could you please pass on my thanks to Ashleigh (or Ashley). She fixed my Iphone12 on the spot for me and saved me a lot of hassle. She was also very polite and friendly. Thank you, Martin Leonard, Canberra, Australia.
February 2024 by Sonia Kalaria
incredible. these guys are super nerds and know what they are talking about. efficient service, thorough advice.
February 2024 by Sam Tarneberg
Didn't have my card with me, so an employee suggests to order it online for in store pick up. So ordered it, paid for it, Waited 30 odd minutes and when it was ready for pickup, they couldn't give it to me because I didn't have my passport on me. Even though I ordered it in front of them and It was clearly me that ordered it.Really??!!!Useless
