March 2024 by shiyu huang
There is an old woman with a very bad attitude. She came all the way and asked me to leave with just one word. Do you have any spirit in the service industry? Can you control your emotions when menopause is here?
February 2024 by Jayden Xiahou
An excellent experience at a high-standard modern bank.The lobby was clean and tidy, with friendly and proficient staff who quickly handled the transactions I needed. If you're missing some documents, such as a photocopy of your passport, they'll copy it for you free of charge.By the way, the air conditioning is comfortably warm in winter and cool in summer.
December 2023 by Pei Lei
The worst customer service? I tried to give the call four times due to the same request but no help at all. They said yes but never gave me any follow up. I will never use this bank anymore?.
December 2023 by Zimu Wang
Some of the staff are quite negative?. They just ignore your question? But the reception team is very nice.
September 2023 by C Pg 8802
Terrible customer service!! The staff were not helpful and their attitude were suck!
September 2023 by 007 Sky
The worst bank provider in the UK! I would never ever use this bank again!!! The worst services and attitudes, rude staffs, no manners, everyone AVOID!!!
July 2023 by Sourcer Pan
never trust this bank! they'll just repeatedly tell you to fax them your information without letting you know any of their names so nobody is ever held responsible!
June 2023 by ?????
Thank you Jing Jing, very nice receptionist!Good bank
February 2023 by Laura Lu
In 2023, transaction within UK still takes 1-2 business days to arrive on working day. Can you imagine that?
January 2023 by Adrian Chan
1. Service takes forever, making easy things very complicated and time wasting - very low efficiency2. Closed at 3:00 PM and no update in Google map
December 2022 by Hao Ding (lklr)
Says open till 5 but closes before 3pm. ??
October 2022 by Danny Chambers
Actually not a real bank but a useless one!
September 2022 by Zaolin Zhang
It shows closing at 16:00 but closed at 15:00
March 2022 by Vic Matthews
The nicest lady on reception gave me the exact forms I needed to re-activate my account, even showed me which boxes to tick, then passed me straight over to a colleague at the desk. She was equally wonderful and very efficient, everything done within 10 minutes. I cannot recommend those two highly enough. Very good experience.
January 2022 by Yawen Xie
The most caring and wonderful bank in London. I changed my bank address several months ago at this branch. I couldn?t even remember that I mentioned to the staffs that my card will expire at next year January. But their staffs were helpful and caring, they took my details down and they sent me a new card without me informing them. Probably I will forget to do so, to tell them to change a new card this month. Even sometimes they can get busy, they are a trustworthy bank! ?
