May 2022 by Adelina Nitescu
Worst bank experience ever. Hours of waiting to get through customer service, they close before finishing the issue. Always needing multiple calls before reaching a resolution.\\nTruly recommend looking for another bank.
May 2022 by David Reeve
Absolute s**t show.\\nApplied for a debt consolidation loan so as to pay off loan and credit cards and save myself some money to help towards increasing bills.\\n\\nBOI quoted me 3% APR with a 95% chance of approval. Went through thre process, which was a ball ache in itself since the form application didn't recognise my email address as being valid. After getting through that after 10 minutes of trying, the loan went through in principle, only for it to have jumped to 9.9% APR!! Meaning that my monthly repayments would have worked out £1 cheaper that what am currently paying!\\n\\nFuming, I phoned them up to cancel the loan, only to fail security checks not once, not twice but 3 bloody times! Whys this you ask? Because they amalgamated my old and new address during the loan application. I only found this out once my parents told me a loan application in my name had been sent to them.\\n\\nMarvelous.\\n\\nSo not only did BOI give an unrealistic loan quote initially, they hashed the process and shafted any opportunity I now have of applying for credit for next 6 months, right before Christmas! Lovely!\\n\\nIf I could have left zero stars, I would have! You complete bunch of inept c**k wombles.
February 2022 by Tarang Kumar
Impossible to get through - I have been trying to make a change to my mortgage for over a week now. Each time it's extremely long waits, and so far I have had no success in getting through. Today I've been waiting on the phone for well over an hour. Still no luck - music still ongoing.
January 2022 by Adam Cobbold
Been on hold for 30 minutes now, combined with their charges for consent to let and early repayment fees, Avoid this organisation if you ever consider for a mortgage. Shocking.
September 2021 by Sugar Plum
Avoid this failure of a bank unless you're looking for stress and poor customer service! Two hour wait on the phone then they hang up before even saying hello! Ive called several times over several days been left for several hours and still not spoken to a soul. No response to emails either. Avoid Avoid, avoid.
September 2021 by Thomas
Avoid this bank like the plague...anything above a 1 star review is fake. Slowest response time to Admin I have ever experienced. Customer service terrible with call operators pretending they can't hear you and hanging up. Not able to complete even basic tasks within a sensible time frame e.g over two weeks to confirm a letter signatory received (still waiting).
September 2020 by Chelcie Teasdale
If it was possible I would rate with 0 stars! Absolutely disgraceful service. We have had to ring multiple times a day for 3 weeks to get our formal mortgage sent to our solicitors. Which we still have not had sent! Each time we are told it will be sent within 24 hours, which never arises, we then call again to be told we are back in the queue for our query to be answered within 24 hours which again is never fulfilled. The service is run by complete amateurs who are clueless, unhelpful and continue to lie about what they are actually doing. DO NOT USE THIS BANK!
September 2020 by Savina Venkova
Applied for a mortgage with my partner and got rejected because I haven't been on the electoral roll AT THE SAME address in two years. We fulfilled all requirements, good credit, etc and this sounds like an excuse for rejection as they can't handle extra demand. Really disappointing and will not be considering banking products from this bank in the future.
January 2019 by Steve Mark
Bunch of amateurs. Their credit card authorisation department is only open from 9-1700! They really do not know how to deliver modern banking. Avoid!
July 2018 by Jemime Disraeli
Very poor bank, avoid
March 2018 by Monika Ken
Worst experience at the Dublin airport bank
July 2015 by Neil Bowden
Their cash machines are useless they don't give you the cash but they take it off your balance and not helpfull at all when you ring them useless bank and people
