September 2023 by Kimberly Birdsall
My favourite furniture store in London! I don't understand the negative reviews ... I've had a fantastic experience there. I've browsed many times, and purchased twice - lovely customer service, and quality, unique furniture at good prices. My last purchase was a dining table and chairs - the delivery guys (Josh P & Gareth) were even incredibly nice about having to bring it up 5 flights of stairs :)
September 2023 by Belle Chu
We have previously browsed the store and never felt any pressure to buy, so naturally this was a first stop when we were ready to actually find something to purchase.Kieran and Stephen were extremely helpful and went above and beyond to help us get our purchase delivered home super quickly and efficiently. We love the style of the furniture and the quality is amazing. We are super delighted with the service they have given and the chair we bought!
August 2023 by Una Coales
Bought 3 sofas here over the years. Loses a star as the last purchase had issue that needed their service department to fix and it took months.
July 2023 by M G
I would suggest to avoid this store. We bought a sofa recently and it is stuffed with CHIKEN feathers and the smell is very bad. We called the store and the engineer came out suggesting to ventilate the house and keep the windows open, totally a joke !! Very disappointed and I have no solution but to complain to Ofgen !!!We have removed the sofa from the house and placed it on shed until we hear from Ofgen !!!
July 2023 by Olivier Boudard
The best experience that I have ever had from a furniture shop.Good quality products at reasonable prices, no pushy sales tactics on the shop floor. Stephen Higgins offered fantastic service and made our experience very enjoyable.Even dealing with the customer service team was great. They always picked up the phone after two ringtones max, and knew the latest update on our delivery without the need to go on hold forever like with other companies.Finally, the delivery happened right at the quoted timeslot and was done by 2 very nice and professional staff.The shop is not in our local area at all but is now definitely our new favourite furniture shop.
June 2023 by Barbara Janiszewska
Went up to see a cabinet that looked better in the picture than in the flesh. Having said that the furniture is very on trend, not particulary my style but attractive enough.
May 2023 by Expect Service
The furniture is so good, and excellent value for money. But more than that, the service is exceptional. Kieran, Stephen and the team went above and beyond to get the sofa delivered to me within ONE HOUR! So refreshing to see there are still people and companies committed to customer service!
March 2023 by Yolanda Kuang
Poor customer service. I am very disappointed as the staffs here are normally very helpful. I went to the shop today for an armchair but when I asked her some questions, she showed no interest to serve and told me that I can order online myself. I was wondering what she is there for?!
March 2023 by Victoria Price
I have just purchased a 4k sofa from BSH. There is a fault on one of the cushions which they are refusing to take responsibility for. Really disappointed with the customer service.
November 2022 by Luke M.
Do not shop from here. We have bought 8 of these chairs and 3 of them have broken within a few months of purchase. Poorly designed desk and office chair! Poor quality and made to a low standard. We have contacted Baker and Stonehouse and they have done nothing and have said that there is nothing they can do because these chairs have been used in an office. It is really bad for a desk / office chair to not be able to be used in an office. Please do not purchase from here, worst customer service and no one told us that we could not use these office chairs in an office when we purchased 8. Awful service and Poor quality products. Product is no longer available properly for this reason but it is: Light Brown Leather Swivel Office Chair ID NO PO276835
November 2022 by Nadia Nadia
Really terrible company to deal with. I purchased a table for over £1000. Waited months for it to be delivered when I was finally called to book in the delivery. I had my date and on the day they gave me a 3 hour delivery window. Just half an hour before then I received a phone call from the delivery driver to say that my table had been damaged in the van and would have to be returned to the warehouse for repair then sent back out. They are utter trash. Expensive prices but the cheapest and lowest quality of customer care. You can also buy their products from Fenwick and get cheaper delivery than these thieves will charge you direct. Would honestly avoid them completely.
November 2022 by Harry Stow
Stephen was incredible! His knowledge was second to none which helped me and my girlfriend choose the perfect sofa and dinning table to fit and match in our new home! Thank you Stephen!
October 2022 by ola vaci
The staff is unhelpful. The lighting is poor the way the items are displayed does not help to form an opinion whether they would suit any other decor.
September 2022 by Elina Polikevica
Just got our order from this establishment and we are devastated. Waited 12 weeks for two Marble tables and dark wood dinning table. Marble was in wrong colour and the work on the product is rather poor - there?s even some unfinished metal bits. It looks incredibly cheap although we paid around £1200 for two tables.The dinning table was supposed to have uneven, wavy edges instead we got straight table with lump at the end.We did raise our concerns at the shop and asked about the bad reviews online. They assured us that their products are at the higest standard. That?s wrong. TRUST THE BAD REVIEWS. They make incredibly cheap products with prices like top end interior designer shops. QUALITY is shocking. Save your time and energy - look for furniture elsewhere.
September 2022 by Sabino Vilella
We bought living room and bedroom in tihs shop and we did not have a smooth experience as some chairs were faulty and the bedroom wardrobe came with some components broken. They say that furniture will be assembled which was not true in our case. After sales: it can be frustrating dealing with them asking for things that should not have been happened in first place, they tried the best to sort out things, however at the end was not satisfactory the whole experience and we decided to keep broken chair rather than calling and calling...
