November 2023 by Xavier Swancelleste
I am used to walking in the countryside and have done so for many years. I have also done some serious walking in the Lake District so I was pleased to see that this shop not only sells a wide selection of walking shoes/boots but they are on sale at discounted prices. The shop has two floors (basement/ground floor) which I had a good browse of last visit. I have only just purchased a new pair of walking shoes. But I am very tempted to buy a pair of winter boots while they are on offer.I took some time to read the Google Reviews on the shop and noticed that the staff member Gavin received very good reviews which sounds like a good omen.I came away from the shop with a neck scarf ? and hand warmer. Which a very helpful staff member (probably Gavin or his colleagues) sold to me for a very generous discount price.
November 2023 by Xiao Z
Staff here are extremely friendly and helpful. I bought my bouldering shoes here and received lots of help.
October 2023 by Harriet J E Terry
The products are MATERIALLY cheaper on the Blacks website. DO NOT buy in store. Staff are friendly, or I would have given 1 star
August 2023 by Rupe P
Nice outdoor clothing - including 2-colour jackets. Plus this branch currently has a 30% 'closing down' discount (it's probably actually a re-brand). And they happily refunded a (boring) jacket I'd recently bought from another branch ?
July 2023 by E.M. Blake
So impressed! I went in on Sunday to buy a pair of sandals, but ended up with hiking Merrells which were on sale. I loved how patient & helpful the staff member was, and not pushy too. If shopping was this pleasant, I'd probably do more.He might be the best sales person I've had in years. I'd have bought more - wellies & sandals - if we weren't all being killed by this cost of living crisis.I do so much walking in London now and I think these Merrells might be better for me than my regular trainers.It's a shame the staff member is leaving the company & also this store, which is in a convenient location, is closing.It's also great that there is a 2 year warranty on my shoes. There was a good range of women's shoes. I find that it can be hard to find many options in sports & outdoors stores.
June 2023 by FD R
If you need walking boots ask for Gavin! His product knowledge is excellent, his customer service spot on, he is patient, he listens, he asks intelligent questions about things like the terrain one intends walking and what boots have used in past and prefer, he measured, he encouraged stomping on the ramp to check fit for hill walking. My husband is a 'professional' walker, he walks every day and does organised long distance walking and Gavin really impressed him with his understanding. My husband went for a cheap pair of everyday boots to tide him over until he could get some decent boots for distance as his recent walking (over 2000 miles in 6 months) had caused his old boots to fall apart, he ended up not only with the everyday boots but also a quality pair for distance from a manufacturer he had not considered before but which Gavin recommended with solid reasons
June 2023 by Chris Upfold
Great experience. Gavin in particular was very helpful buying hiking boots and showing extreme patience and knowledge in helping a teenager through the trying process...
April 2023 by Beriketi Beyene Negassi
I was welcomed by a professional gentleman .I came to buy shoes I was measured and asked if I have any special requests and provided with different styles to accommodate my wide feet. This gentleman's name is Gavin and I felt welcomed and would definitely come back and recommend this store to family and friends. ?Cheers to Gavin.B.B.
February 2023 by Krzysztof
The staff wasn't kind and didn't seem to care at all about the customers, I won't probably visit again. As a positive, the return was extremely fast.
January 2023 by Tube Guddo
I would avoid going to this store for anything. Their supervisor mr Alam is very unprofessional in all aspects of customer services. A person with such an attitude should be cleaning streets. Official complaint lodged on his way of dealing with a simple request.
December 2022 by Michaela Zemkova
Staff very helpful and saved me £45!! Will be coming back at some point! Thank you!!
November 2022 by Harry Smith
Received very good help and advice from Gavin on choosing some walking boots. He showed me a wide variety of options, talking me through the pros and cons of each, without forcing me to choose a more expensive one for the sake of it.
November 2022 by Gloria Erickson
A good store, a large selection of goods, all sizes in stock.
October 2022 by Valeriia Snitko
I brought a return , I ordered it in online shop.Staff is very pleasant, all was managed quickly.Recommend.
October 2022 by ??????? ??????
I brought a return , I ordered it in online shop.Staff is very pleasant, all was managed quickly.Recommend.
