March 2024 by Giorgia Ingravalle
In this amazing store works an excellent sales assistant: Maria!!! She is very kind and empathy and she Made my little daughter?s day! She is been so helpfull?thank you Maria, kind regards from Italy
January 2024 by Cindy Lauffer
Even bears the queue is shorter than at Hamleys. We had a great experience for our daughter. The lady took her time and was very kind
December 2023 by Séverine Lorandin (seve l.)
Welcoming and pleasant staff.
October 2023 by Asmaa Alsharif
My kids enjoyed filling the bear they liked
October 2023 by chloehanks23
I visited today with my Mum, Sister and three year old Niece, Bella. My sister and I both collect Build a Bears and we were so excited to take Bella for the first time. I?d love to shout out James for how patient they were with her. Perhaps a little overwhelmed, Bella did not quite understand why she needed to have her flat teddy stuffed and it took us a very long time to tempt her to a 3D teddy. I am so grateful to James for trying everything they could think of to assure her everything would work out okay!Bella loves her new teddy (and we love our new friends too).
September 2023 by Mo
the sales assistant was really nice and helpful!
August 2023 by Andri Ásgeirsson
Loved it, very friendly service.
July 2023 by Carrie-ann George
Had Cameron serve us yesterday was so helpful and really made it an experience, would definitely recommend and will be taking my kids back and neices and nephews for their birthdays.
April 2023 by Clara Hansen
I dont know the name, but she was really sweet and understanding. Because we were at hamley, where we got the bears, but they said that they couldn?t print the birth certificate, and they told us no one can. But we still went to this place were she was so sweet to give us our birth certificates for free.
March 2023 by Jokerthe279
Tiny not the real experience
March 2023 by Moo Music Liz
Not the magical build a bear I expected for my daughters first bear, no effort put in just choose a heart and spin. No boxes or bags offered to take the bear home in, not told how to make the birth certificate. Just a stuffed bear. Really sad I expected a better customer service!
March 2023 by Jennifer Lewien
10/10 would recommend matthew! He?s literally the sweetest person ever and made my first build a bear visit to a special one. thank you so much
February 2023 by Cheryl Handley
If I could give no stars I would! Just been into selfridge build a bear and we were served by zubayda, we?ll she was more interested in what all her colleagues where doing than serving us which was so disappointing as this was a really emotional visit for us Which we had traveled quite a way to come! My daughter wanted to put her pet rabbits fur in her bear as a memorial, and I found her to be insensitive and rude and plain uncaring! The whole experience should have been a lovely for my daughter and all we came away from it was more upset
February 2023 by Sophia McDermott
Had a really great experience today, although it was a short one Matt was so willing to help, very kind and funny and definitely made the trip worthwhile, 10/10 customer service :) I was expecting the section to be a little bigger for the size of selfridges but still managed to find what I wanted and had a decent selection of accessories!
February 2023 by Adam Shand
Great to have this here, smaller than standard BaB stores but this one has same as Hamleys and the que is a lot smaller.Great experience and thanks ?
