November 2023 by Joe Hyames
This used to be a great place but the service here has been gruesome the last couple of times I've been.Today, with a queue growing behind me, the sole server was a trainee who was being ordered about by two immobile members of staff on their phones. When the trainee didn't understand, one of them eventually and evidently reluctantly went to assist him. One of the staff who was on her phone decided to do some work and started sullenly pointing at us in the queue (yes, actually pointing at us) to determine whom she should serve.Rude and unhelpful. Very sad that this place has gone so downhill. Luckily the staff at Pret next door are much more professional.
November 2023 by Boris Eltin
First time I?ve tried coffee to caffe nero ..Asking me if I want winter season coffee or the classic oneIf you offer a coffee to customer than you should make it right.He boilled my milkYou don't boil milk for coffee barista manNever again
November 2023 by Abhishek Harsh
Visited this place, dirty tables with used cups on it and no staff was interested to clean it. The staff was very ignorant and management is very poor. Hope i could give zero stars.
October 2023 by Shirley P
Great location, friendly staff I had a chai latte and a Brie and tomato on focaccia bread sandwich was delicious hubby had a cappuccino and a slice of chocolate & pecan mousse cake which I am reliably informed was delicious also.
July 2023 by Priya Pandit
Disappointed at the lack of customer service at this venue. Rude till staff, and only given a takeaway cup to drink in with no explanation as to why, then told to move out of the way to let next customer order even tho I was in front of an unused till. I barely understood with the noise and accent what the server was telling me, he just plonked the drink on counter and was walking away. Table was also dirty.
May 2023 by Md Akhtaruzzaman Khan
Good coffee and prompt service. I really enjoyed the flat white .
May 2023 by John Rew
Good service and lots of smiles. Oh and great coffee too!
April 2023 by Max Arthey
Caffè Nero is a great option for coffee lovers. The coffee is high-quality, the food is fresh, and the service is excellent. If you're looking for a great cup of coffee, I would definitely recommend Caffè Nero.
March 2023 by Christopher Corrigan
Pleasant and relatively cheap place to enjoy coffee or tea and a snack. Indoor and outdoor seats. Lounge with bathroom downstairs.
December 2022 by Jemima Rainey
Delicious coffee and cake ? ?
November 2022 by Patrick Mullarkey
It reminded me of a Citizen M hotel, except not quite up to that standard.Overall it was positive and I would stay there again.Note, the rooms are very small, and I would not recommend if there was more that one guest.However if you are a solo traveller and don't mind very small but functional rooms, then it's great.The location of this hotel is also excellent
November 2022 by Sabrine T
Nice cafe to sit in, and toilets clean - however staff got my order wrong and the coffee wasn?t made very well
October 2022 by Bob Smith
Friendly service and lovely coffee & chai latte. Comfy chairs.
October 2022 by Meet Parikh
I ordered a luxury hot chocolate and I was served a classic hot chocolate.Atleast provide what you are charging for.
October 2022 by V C (just call me donny)
Tables were dirty i needed to put the dirty stuff in another table myself
