December 2023 by Matthew C
Really helpful and attentive. They helped me carry cakes to the car.
December 2023 by Gary Bywater
The beef lasagna was so abysmal it's almost impressive that a business can decide to sell it for £16.The nice brown cooked cheese which you expect on the top of a lasagna was non-existent, it was soggy throughout as well with a remarkable watery pool at the bottom of the dish.But was it piping hot and bubbling with sauce you ask? Absolutely not, luke warm.100% this was a microwave lasagna worse and more expensive than what I can buy in any shop.
December 2023 by Sukh H
Average place despite the name. Slow service, had to get up and prompt the staff twice to serve us. Also got the gluten free order wrong. Very slow service generally. No commitment to ensuring customers have a good experience. For this price level you?re better off at Pizza Espress !
September 2023 by Damian Byrne
Quick beer with a hotel guest. Pricey for a beer. Then that is hotel prices.
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August 2023 by FionaG
Service was friendly but food was a bit overdone and quite salty. I thought it was slightly over-priced too.
June 2023 by VanillaB
I had the beetroot pizza and my partner had lasagne both followed with fragatto but we were told there were no biscuits to go with it so no biscuits there were. I'd asked for chilli oil for the pizza and it came after three requests in an ad hoc pot and tasted of nothing. The general space was good but spoiled by increasingly noisy people helping themselves to a buffet - putting main course macaroni cheese onto the same plate as chocolate cake - it all looked rather revolting- and generally descending on the food as if they hadn't eaten for days and helping themselves to free booze. It felt like being in the middle of coach tour. This was such a shame. I asked the waiter about the feeding frenzy and he said something about Marriott vouchers. We'd just wanted a quick meal before going to the theatre so expectations weren't high but it was pretty poor. Carluccios, if its still a separate operation, should have some words with the Marriott because the mixing of the two customer groups doesn't work.
May 2023 by Shawn Louisa
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May 2023 by The_LDN_Traveller
A rarity in the UK?a decent marriott branded hotel that conforms (largely) to brand standards. Hotel was exactly what I expected and the staff were pleasant. I don?t know why this generally woeful service quality pervades the UK or why it?s tolerated but this place was pretty good! All the staff smiled and were friendly and professional. Status not recognised at check-in but I was upgraded and the room for incredibly clean; I have?t seen that for a long time. I liked the L?occitane toiletries. I was in the hotel for no more than 10 hours, 8 of which was asleep. But I liked it, and would use it again as a place to sleep for the night. The dinner at Carluccio?s was fins. I didn?t have breakfast at the hotel.
April 2023 by Axel Maradei
Don?t waste your time going there, tasteless food and so expensive
April 2023 by SaeedA
A great venue, with super staff. The food was delicious and ambiance perfect after a busy day. Amine, our host, was very friendly, gave some great dinner recommendations and had a good laugh with us!
April 2023 by Kevin N
Decent breakfast, comfortable bed. I was pleased the blackout shades did a good job. One really nice benefit is that rather than create a lackluster hotel gym, they contract with a gym nearby which has a swimming pool and an expansive fitness center. Really great if you?re an athletic traveler who enjoys those amenities.
April 2023 by Dine4life
Staff were welcoming, warm, friendly and informative about the menu. Food choices were good for adults and kids. Would certainly recommend
March 2023 by Thegoodegg
We were staying in the Marriott Kensington and loved it. Our travel plans changed slightly and we needed a couple extra nights in town but that hotel was sold out. So we reserved here. This hotel is nice, clean, the location is just ok. It?s not a far tube stop but the area feels somewhat sketchy and definitely has no delightful London vibe. The hotel makes a fine first impression, as it is clean and feels like a haven from the dreary neighborhood it?s in. Way too much perfume being sprayed in the lobby. The gal who checked us in was somewhat rude but so be it. The room is small but comfortable. The only spot that?s rough is the shower which seems downright dangerous as it is a narrow raised tub with a weird moveable glass panel that is slightly terrifying. I have no idea how larger people bathe in a set up like this without slipping or severing an artery on the glass should they fall. Water goes all over the floor in the shower so we just use an extra towel to mop the mess. We are Marriott status members and there is really no club here for a soda or breakfast, they use the restaurant instead which creates a very weird feeling among all the guests. Next time we come to London we will be back in Kensington?s Marriott which has a nicer club, location and larger rooms.
March 2023 by 331shiner
This was one of those trips where we didn't plan ahead anything besides booking the flights and this hotel. I almost cancelled it. But the minute we set foot into this Marriott and spoke with the great staff, my anxiety started to melt away. After an all night flight, we got their delicious hot breakfast buffet, and began to feel at home. We took the Tube to the hotel, but the remaining time we chose to take the wonderful double decker buses that London is known for. The stop was next to the Middle Eastern Market across the street. The buses were so convenient and gave me opportunity to people watch. We would stop at the Middle Eastern store each day and get baklava or something else delicious. After a day of sightseeing, we can back to the delicious buffet with wine and beer, where we would debrief about our day. The staff at the front desk, the servers, cleaners, EVERYONE here were professional and so kind. It is the PERFECT place to stay for a London vacation!