March 2024 by Alicia Rossi
Been here twice and both time has the poorest customer service. This time fitting room girl gave me the nastiest look. Better service at Westfield
March 2024 by Krishna Bhat
Paul helped turn a pain point at COS into a great experience! We were looking for a very specific wool coat that was not available in our size at this location, and he went the extra mile to find out which locations the coat would be available - and guide us toward finding it.COS's selection is great, as always - elegant designs, high quality materials. This store is smaller than the usual high street locations but has a lower footfall, which results in a more relaxed shopper experience.
October 2023 by A-ONE Hair Solution ????
Comfert environmentGood wear
July 2023 by Ian Dowsett
Really nice range of mens and womens clothing. Very stylish cuts to the clorhs and goid quality fabrics.
July 2023 by ANDREA OHNUTEK
Fabulous designs and great customer care
March 2023 by sandy
Just the perfect place to find something different
January 2023 by bassam riyadh
Bad costumer service , the staff and the security man was so rude, they needs to talk nicely and properly with customers, I used to do shop from this store because is close to my house, but I?m not going anymore
December 2022 by PY L
Got a nice jumper that was out of stock online. The service was great, friendly staff
October 2022 by Craig Corporates
Bad customer service, unhelpful and rude staff at Kensington High Street branch. I had initially visited the Cos store in Covent Garden to purchase an item but they didn?t have my size in stock. The store suggested I go to Kensington High St store as it was showing 1 in my size in stock on the system. Before heading over to the Kensington Store I called them to double check if they had the jumper in stock. I spoke with Natalia who said that there was just 1 left. I asked if she would hold for me it for me until I arrived within the hour. Natalia refuse to hold it and said that she cannot remove it from the rail and stop other customers from purchasing it. She said I would just have to just hope it?s still there when I arrived! I said that I have held items before that I have wanted to purchase at Cos, to which she replied, not here ( which is true as I?ve never shopped at this store) I am so surprised and disappointed as this is not what I?ve come to experience from this brand or the staff. Regent Street and Covent Garden staff go above and beyond with customer service. Natalia however let?s the company down and as a result, I didn?t purchase the jumper and I?ll never visit this branch as a matter of principle!
January 2022 by Melissa Sugeng
This is arguably the best COS store in London. I started going to this branch because a sales assistant from another branch advised me to come here for a shirt with my size available. I have a mainstream size ? between small and medium ? that usually runs out in other branches, but I always manage to find my size here. It?s a huge store with a wide collection, almost as complete as the one on Regent St, but is much less crowded.
January 2022 by Melissa S.
This is arguably the best COS store in London. I started going to this branch because a sales assistant from another branch advised me to come here for a shirt with my size available. I have a mainstream size ? between small and medium ? that usually runs out in other branches, but I always manage to find my size here. It?s a huge store with a wide collection, almost as complete as the one on Regent St, but is much less crowded.
June 2021 by K Kudunov
One of my favorite brands! Today I was shopping in this store, good attitude. ?
July 2020 by R S
Staff searching customers when alarm goes off. They are NOT allowed to do this as they're not licensed. This should be a Security Guard job. They're unaware they could get sued for this. Girl with short black hair and manager with hair tied back and light eyes, Spanish accent. Will be making a complaint as security was right at the door and they still continued to search my bag. Made me feel uncomfortable.
October 2016 by Katya Bakhmetyeva
?????? Cos ? ???????. ??????? ????? ??????? ??? ?????? ? ?????, ????? ?????????? ????????? ?? HAY
October 2014 by Nikita Korotaev
I bet you didn't know that COS is a premium spin-off from H&M.
