January 2024 by David Weatherley
A busy branch of Costa Coffee with lots of visitors to Covent Garden dropping in. The diahwasher was not working when we went there, which gave extra work to the staff and longer queues, however they were very efficient and polite despite this. Also the Costa points could not be added, however I was told to keep the receiptband the points could be added later atcany branch.
December 2023 by Ann
Normally I enjoy Costa Coffee a lot. But this time the employee was incredibly impolite. I got myself a porridge to eat in, he let it explode in the microwave and put it - or what was left of it- quite rudely without a word on my plate. It was nearly half full and the cup was fully sticking with porrdige on the outside. There was just one other customer, so no stress in the store, and he still did not even cleaned it. So I asked for some paper to clean it myself and he was joking at me how many more papers I still want to have. He just threw me the papers on the plate. I was staying polite but this is no acceptable Service in any way! (It was tuesday, december 12th, 10 in the morning, he was about 29 or 30, no hair on the head but a slightly beard.)
December 2023 by Felipe Caso
Rude staff! Not friendly at all, specially Marie and the man right next to her at the counter! Shift on the 2nd of December at 18:28!
October 2023 by Tom Ford
Came here for a break in the constant rain. For a Costa it?s very chill and calm. Good vibes here! Nice sofas to chill on and some benches and chairs. If you want to use the toilet then you need a code which you can obtain at the bottom of your receipt. Nice chill vibe in crazy noisy London. Located not far from Covent Garden tube station.
October 2023 by Qiu JiaHao
The lady in charge today wearing Costa Club shirt is so nice and helpful. I found my bottle leaked out in my bag and got totally wet after I ordered my latte, she didn?t hesitate a bit to lend me a helping hand with tissues and humors, which deffo saved my day and relived my anxiety. Love her!!!!
October 2023 by ??????
there was this one guy in particular who told me to leave not even 30 mins before closing, didnt even tell me why? after some time another staff member just reminded me that they're closing in a bit. there was really no need to be
October 2023 by Amelia Olney
Really nice location, large space with a lot of spaces to study with outlets.
August 2023 by Anne Todd
Nice place to stop for a quiet break. Service calm and efficient (possibly annoying if you are in a rush, but nice if you want a calm atmosphere). Food and drinks are reliably good, as are the hygiene systems. The washrooms need a code (so reserved for customers) but were not very clean when we visited (which I guess just depends on who has visited before you?I don?t think staff can be blamed).
July 2023 by Peter Russell
Very unprofessional and dirty and the staff have attitude talking to me in a bad manner for the one time I bought my lunch in to eat even though I still bought a drink from here and go here at least twice a day to buy coffee here and hold coffee meetings here with people up to 8 people the staff need to learn proper customer service and how to talk to customers in a certain manner . Very bad and badly run here the tables are always dirty a lot of the time I?ve had to clean the tables myself it?s a shame 3 years a go this shop had very friendly and professional staff not a anymore the manager guy with the bald head it?s obviously not running this shop well at all such a shame . I obviously will be complaining to head office too . Badly run . ?
July 2023 by Mustafa Berhan
A really lovely spot to stop by and chill. The staff are all very warm and couldn?t keep a smile off their faces! Will be back for sure the next time I?m in London.
June 2023 by Jack Stapley
Enjoyable experience located in a convenient area and is a nice place to cool off close to the busy surrounding areas
June 2023 by Ilir
Staff very polite and knowledgeable. This Costa store is always a good idea
June 2023 by Eri Ola
Great staff and excellent coffee always?
June 2023 by Nevyana Nikolova
Very cute cafe, located in a beautiful building, with friendly staff and of course nice coffee.
June 2023 by mhon lee
Okay food and coffee but really rude and bad service.Three people are behind the counter and they still could not manage the number of people. And this is a not so busy time.Sarcastic and charming is good. But being rude and disrespectful to a customer is so bad.
