October 2023 by HUMPHREY LIN
Marvelous collection in store and even top notch service. Love their products for so long but coming into the store and get your shoes is the next level experience ??
October 2023 by Danielle Labrum
Wonderful experience and amazing customer service at the Knightsbridge store
August 2023 by D M N
Loved shopping here, good customer service, Bought a fantastic pair of boots and great quality.
July 2023 by Martin C
Excellent service even I am getting in just for the Saphir Creme Surfine. Very detailed suggestions and guide for teaching me how to take care of the shoes.
May 2023 by Asad Faiz
Lovely shop. Have been shopping good shoes there since 2010
March 2023 by D
Fantastic quality shoes and above normal service. Reasonably expensive but worth every penny.
June 2022 by Christophe Bossi
I'd like to thank your services, and particularly Fatima, for my last purchase.I've had such an excellent experience that makes me feel very happy, and thankful.This particular experience is a purchase online, and over the phone, for a special order, and I've been particularly well advised and informed by Fatima. Her advice has been very helpful and comprehensive; then the purchase has been very professionally managed; and finally, the shipping has been highly fast. I placed the order on Wednesday 25th of May, and today Monday 30th, I received these beautiful and expected Shannon shoes!I'm now looking forward (with some impatience) next fall season to be able to wear them.I definitely recommand this shop, even if I did not enter it, but the service is excellent!I also recommand the brand for the quality of shoes they are producing.Many thanks Team, and special THANKS to Fatima!Christophe - a very happy customer
April 2022 by Mark P
I have always received excellent service here, professional and sound advice offered, even when shopping as a complete novice which can be daunting. Fast forward a few years and I have my trusty C&J?s for almost every occasion. On the one occasion I had an issue, it was resolved quickly. Wholeheartedly recommend, classic British shoemaker.
July 2021 by Edward Thomson
I was so impressed by the service I received approximately six weeks ago. I bought the most expensive pairs of shoes possible as they were of the highest quality. The correct shoe size felt incredibly tight, to the extent that I thought I should buy half size larger.Ricky, one of two highly experienced professionals, guided me back to by the true size which felt uncomfortably tight. He patiently explained that, in addition to a number of logical of reasons, the shoes would stretch due to the quality of leather and that the soles would compress. He informed me with 100% conviction, having carefully measured my feet and assessing the fit, that ?they would fit perfectly? after a couple of weeks of discomfort/effort.This advice was proven precisely correct and the very expensive shoes are now perfectly moulded to my feet and becoming old friends already! Additionally going forwards, as advised, they will not overstretch and give me blisters in due course.He has my custom forever and deserves a pay rise?Thank you Ricky!Yours sincerelyEdward T
May 2021 by Leo Kuyumciyan
The best shoes all around, really nice and helpful staff...
September 2020 by siobhan mccormack
Bought my fiancè a lovely pair of lace ups for his birthday and found the staff here very helpful.I was served by the manager who was extremely knowledgable and helpful. He helped me pick the perfect pair and I'm pleased to say my fiancè loved his shoes!!
September 2020 by Simon Wood
Fantastic shoes. Beautifully made, very comfortable and they last for years and years if you look after them.
April 2017 by Peter L.
Crockett & Jones lives on its reputation of being a high quality shoe manufacturer. In my experience, that is not the case at all. I bought a pair of boots that were £300 and were supposed to last a lifetime. While only wearing the boots occasionally over 18 months, the heel came off one of the boots. An independent retailer and one of the sales managers said proper leather had not been used and it seemed that it had come apart unexpectedly. Despite this Crockett & Jones wanted to charge me £120 to repair the boots. The service and support from Crockett & Jones is used only to try and garnish more money from client solely for the company's bottom line. My recommendation is that you spend your money on any other manufacturer or at any other outlet where they take enough pride in their product to stand by it and service it properly.
January 2017 by Mark S.
I've only worn the shoes I bought once so far, but my initial reaction is that they're the best shoes I've ever purchased. I went with a rubber sole on a pair of black whole cut classic leather shoes, which are amazingly sharp and stylish, with a very soft leather upper. I'd had my eye on them for awhile, and after finally trying them on I decided to go for it. They aren't cheap by any stretch. In fact, I've never spent anywhere near what I spent on them, but I expect them to last me several years and view them as an investment. On day 1 they were incredibly comfortable, and I'm looking forward to day 2. On day who knows what (hopefully in the hundreds) I'll bring them back in and get them resoled and start again.
