December 2023 by Josie Robinson
i went in and put aside some lip oil as no one could pay until 12pm i came back i was stood there for 20 minutes waiting in a queue but the workers were with other customers so they were getting served first so i asked a lady who looked free she said she?s busy i need to find the women that put it aside for me like i was going to remember really rude staff no help at all expect for one nice lady who clocked on i was waiting and she took me right to the counter to pay
December 2023 by Asia Cacciatore
I wanna report a terrible behavior in this corner, I asked for a price while I was on my phone cuz the item was not for me, my boyfriend was with me and heard the sales associates started mocking me. And I also realized they were also staring at me? I left and didn?t buy what I wanted. It?s the first time that I see a horrible customer service at Dior?
December 2023 by Alicia Parnell
I made clear I was not purchasing purse at this location last November bc I was heading to Paris and wanted to buy the purse from the flagship. The team still assisted me without issue and was extremely insightful/helpful.
December 2023 by Satabdi Tanaya
Today we visited Harrods and went to the Dior shop, we asked a sales associate to help us, we waited for 15 mins but no one came. We asked a few people to help us and they said that they were busy serving others and went and helped other customers. This is not what we expect from a brand like Dior. Worst customer service. They lost a potential customer. Will never visit Dior again.
December 2023 by Maria Linda
Went to shop at dior harrods for some makeup honestly felt disgusted and sad about the work ethic in that place staff look unhappy and management are even worse spoke to the staff today and they too seem depressed wont be shopping here again however Dior culture is beautiful and the staff were lovely therefore only beauty needs improvement I will probably make a complaint to HR.
December 2023 by Sarah Ibrahimi
went to shop to get a christmas gift set staff were rude and made me uncomfortable spoke to some of the other customers in harrods they all warned me about dior and the management being bullies to the staff. They all look depressed and sound it too. One older lady with blonde hair and red lipstick was being awful to her staff members and i acted like i wasn?t aware but i saw how upset she made her colleagues im sure she was the manager. (Beauty department ground floor)
December 2023 by Emma Eden
Lovely shop staff, so patient and helpful, thank you!
November 2023 by L A
The worst experience. I bought a bag for more than 2,200 pounds, and I found that the bag was scratchy, They refused to exchange it!! I was with Yuki.
August 2023 by Safiya Jamal Mohammed
Awful customer service from the black woman with the tacky yellow wig and bloated belly she has no manners classless how can she employed by Dior yuck
August 2023 by D M N
Absolutely fantastic service, great quality items as expected from Dior , friendly sales advisers, loved it .
August 2023 by Shathan Al Khalili
A huge selection even bigger than the high street. Highly recommended.
July 2023 by Abu Aya KD
Always Dior always a pleasure
May 2023 by Karen F
You lie to me and you did not send me my birthday gift in December! You liar
May 2023 by a h
I visited dior luxury accessories department at Harrods and was assisted by Kasai, she was lovely and so helpful. She?s definitely a great asset to the team, Dior are very lucky to have her. She went above and beyond for me. If you do visit this store, ask for her she will make your visit that much better.
April 2023 by Melianthy Ciputra
The place was beautiful, the dessert was yummy and the service was great! What I didn?t really like is the main course and appetizer, it was so-so! But good experience if you?re ever in London! Don?t forget to book before hand ?