December 2023 by S Healy
Went to the store to pick up my phone, the staff member I had spoken to a few days previous assured me the staff would help me set my phone up in store when I went to pick it up. Went to the store today 18th December at 16:20. Experienced awful customer service. The girl serving had an abruptly aggressive manner, and practically threw the phone at me. When I asked if they would help set the phone up for me as 8 dont know how to, she said no we can't and laughed and said I should instead go to the Oxford circus store. I've been working since 6:30am and had travelled all the way here after work to pick my phone up and was told to travel to another store. This is totally unacceptable. Avoid this shop at all costs. Terrible service. 0 stars from me and will be phoning ee to make a formal complaint about the store.
December 2023 by terence garwood
It's no fault of EE but the service I get on my phone in Central Lodon means that most of the time I have trouble receiving a signal to be honest If had to forecast how much time i get a no fault service sadly that would be nil to at very most 5 percent
December 2023 by THE LOG STORE Yorkshire
I was in a panic, my phone was nearly out of battery and they let me charge it in the shop, they were so kind and helpful, Thank you xxx
December 2023 by samer alhassan
Hamza was amazing!!!All my Arab brothers and sisters come and see him ??
October 2023 by David
Helpful, even though I wasn't intending to buy that day. Good range of phones.
September 2023 by sparkling blue sky
I have visited London and unfortunately my battery died due to taking too many pictures. I tried to look for the charger boxes that I read about on internet. Unfortunately there are no longer in John Lewis nor H&M store. My last chance was to go my mobile provider. I explained my situation to Isam, who was very helpful and allowed me to charge my phone there. He was very kind and understanding. Thank you Isam, EE is lucky to have you.
July 2023 by Emma Leah
Went there today for a sim replacement and the guy who served me was extremely rude , made unprofessional comments about me and it was a horrible experience i wont ever go back
June 2023 by R T
Haroon was aceAmazing advice and really friendlyToo lad!
June 2023 by Hévízi T.
I encountered a rude EE employee on 14 June who was on duty at 17.40 and does not wear glasses. He was unhelpful, lazy, negligent and disconnected my SIM card from the network. Issam next day provided excellent customer service and restored network connection. He deserves 5 stars.
June 2023 by Zack Kerry
went to store to replace sim card in June 2023. they said they don?t have staff member who has log in details and they sent me away. i called customer service and was told there were ways to replace sim card in store. i believe store preferred to make money than providing customer service.
June 2023 by Djordje Radic
Sell you a sim, the sim doesn't work, then they ask for your passport. Just the worst provider in the world.
June 2023 by Alexander Olsen
Horrible experience. Rude staff and they closed at least 45 minutes before advertised opening hours on 17 June 2023.
April 2023 by Juliana Lôbo
This is definitely the best EE SHOP.As I was extremely unhappy with the disgraceful services provided by the Wood Green branch yesterday, I decided to come here today and Aslihan and Jamil looked after me so kindly ! This is what we call customer service.I almost cancelled all my contracts with EE last night because of the way I was treated by the branch manager in Wood Green. I am glad I did not do it. At the end of the day, we can?t judge a three by the bad apples.Thank you Aslihan and Jamil.You are the best !
April 2023 by Allison Lau
This place is always packed whenever I've gone to get a SIM card. Staff do eventually service you and it's always fast once they do. I just get the sense they're chronically understaffed
April 2023 by Chloe Horne-Steff
Mo at EE has the patience of a Saint for sorting out my dad's phone and broadband bills. Thank you!
