July 2023 by Chocolate Girl
They took my money instantly. After a long wait I contacted them to be told they were still waiting delivery of the items. Firstly they shouldn't be available to purchase if they're not in stock and secondly they could have informed me. Happy to say I did get an instant refund.
February 2023 by Mona Akbari
Brilliant pharmacy. The staff are so friendly and helpful. When I couldn't find a specific injection elsewhere, they kept trying to order it for me, and eventually, they got it! Also, they have a full range of lovely skin care products. Highly recommended.
February 2023 by Alireza Shahkarami
Great customer service. I have ordered from Essentials London on multiple occasions, and every time, my order has been delivered on time and without any issues. Would recommend
February 2023 by Amanda Sykes
UPDATE 16/1/23I received my order! All correct ?.I did save a few pounds using this company?.but I think I would rather buy on the High Street, next time, unless they can improve the order processing..ORIGINAL REVIEWI ordered online, 27/12/22 - approx £35 worth of goods; Very worryingly, I did not receive the promised email with my order confirmation/tracking details. Payment was made via PayPal, and processed 30/12/22.I emailed the company 31/12/22, with my concerns re the lack of any order confirmation/tracking details. They responded 5/1/23, apologising, and letting me know that they had been closed 16/12/22 to 3/1/23 for the holidays; They told me they aimed to get my order dispatched early week commencing 9/1/23.Since ordering, I have read a lot of negative reviews (Google and TrustPilot), most of which have had no response from the business; A very questionable way to run a reputable business.Some reviewers have suggested that this business is a scam operation; I am perhaps being naive here, but I am preferring to think that it is just a business with A LOT of scope for improvement.Delivery timescale is quoted at 3 - 7 working days, according to the company website; When I had heard nothing by yesterday afternoon (8 working days) I emailed them, advising that if I didn't receive either my goods, or a refund, by close of play today 13/1/13, I would pursue the matter through the PayPal dispute resolution service, Trading Standards, and the Pharmaceutical Registration body.At around 11am this morning I rang the business .....But didn't press the number for "online sales" (where you'll just here a voicemail asking you to send them an email), but pressed the number for "general enquiries" instead; PLEASE NOTE: This took me through to the Pharmacy part of the business; A real life human, called Marion!!! She seemed nice, and professional; She was very apologetic, stating that there HAD indeed been problems at their end....but confirming that my order had now been dispatched; Apparently, dispatch confirmations are not being sent at the moment (IT issues), so she offered to send a manual confirmation and tracking details; This she duly did, and I now have a Royal Mail tracking number for delivery of the 6 products I ordered; This delivery is expected to be made by 3pm on Saturday.I will update here, to confirm if I have received the order....and am inclined to contact the company to suggest that they respond (with apologies/explanation/reassurance) to all their negative reviews (TrustPilot and Google), and get something out to their customers, or onto their website, to be honest about any operational difficulties/delays they are having.
February 2023 by Soo Reed
Like the rest of the customer, always keen to support independent business unfortunately order placed on 28th Jan still haven't received notification of delivery date. Avoid unless you don't mind the stress for few pound discount
February 2023 by Jonathan Jackson
Order placed 27th Dec and money debited on 28th Dec. Heard nothing from them. We have sent two emails regarding the status of the order and have received no reply. Don?t go near them - we?re contacting the credit card company. Clearly a scam.
January 2023 by Azin Varavi
The staff were so lovely and helpful. When I couldn?t get antibiotics anywhere, they had them! A very stressful day eventually ended with some good news!! Would recommend to everyone!
January 2023 by Emma Vic
I placed an online order for a few Dermalogica skincare products in the New Years. Unfortunately, I did not receive a confirmation e-mail which did make me a bit concerned. I was, however, charged. Therefore, I'd advise all to screenshot their order number. I did contact the company as it was not 12-13th January without a confirmation or a dispatch e-mail (their website said otherwise). After following up, I did hear back from the company and I was told my order would be dispatched in a few days. Again, I did have to follow-up on this and I never actually received a shipping e-mail.I did receive my products in the end and the company did apologise for the delays. I would like to support this business again, but I'm not too sure I would unless it really fixed it's online site, communication and waiting times. It was just poorly managed. I do appreciate that the company are hoping to improve this though.
January 2023 by Mandy Sykes
UPDATE 16/1/23I received my order! All correct ?.I did save a few pounds using this company?.but I think I would rather buy on the High Street, next time, unless they can improve the order processing..ORIGINAL REVIEWI ordered online, 27/12/22 - approx £35 worth of goods; Very worryingly, I did not receive the promised email with my order confirmation/tracking details. Payment was made via PayPal, and processed 30/12/22.I emailed the company 31/12/22, with my concerns re the lack of any order confirmation/tracking details. They responded 5/1/23, apologising, and letting me know that they had been closed 16/12/22 to 3/1/23 for the holidays; They told me they aimed to get my order dispatched early week commencing 9/1/23.Since ordering, I have read a lot of negative reviews (Google and TrustPilot), most of which have had no response from the business; A very questionable way to run a reputable business.Some reviewers have suggested that this business is a scam operation; I am perhaps being naive here, but I am preferring to think that it is just a business with A LOT of scope for improvement.Delivery timescale is quoted at 3 - 7 working days, according to the company website; When I had heard nothing by yesterday afternoon (8 working days) I emailed them, advising that if I didn't receive either my goods, or a refund, by close of play today 13/1/13, I would pursue the matter through the PayPal dispute resolution service, Trading Standards, and the Pharmaceutical Registration body.At around 11am this morning I rang the business .....But didn't press the number for "online sales" (where you'll just here a voicemail asking you to send them an email), but pressed the number for "general enquiries" instead; PLEASE NOTE: This took me through to the Pharmacy part of the business; A real life human, called Marion!!! She seemed nice, and professional; She was very apologetic, stating that there HAD indeed been problems at their end....but confirming that my order had now been dispatched; Apparently, dispatch confirmations are not being sent at the moment (IT issues), so she offered to send a manual confirmation and tracking details; This she duly did, and I now have a Royal Mail tracking number for delivery of the 6 products I ordered; This delivery is expected to be made by 3pm on Saturday.I will update here, to confirm if I have received the order....and am inclined to contact the company to suggest that they respond (with apologies/explanation/reassurance) to all their negative reviews (TrustPilot and Google), and get something out to their customers, or onto their website, to be honest about any operational difficulties/delays they are having.
January 2023 by Charlie Wickham
Very good experience! Did an online order but couldn?t pick up in store so they offered to send it to me free of charge which I thought was nice and it came in 48 hours! Would recommend
January 2023 by Bells
Order placed on 1st Jan. no contact and now on 12th I?ve received a refund via PayPal without any explanation as my order won?t be fulfilled:They didn?t have the decency to get in touch and most unreliable shop I?ve been to. I needed the items and have been waiting patiently yet badly let down.
January 2023 by Captain Scarlet A Mysteron Agent
Keep well away from the this pharmacy. Nobody answered the phone and there are 5 people in the store Unfortunately it's unacceptable behaviour from the fat girl who wears the glasses. Do not use this rubbish pharmacy because of the Terrible service they have no understanding of people with mental health issues and medical issues and and only interested in money. They have no Empathy and understanding people who need help. the staff should be sacked except for the Muslim lady's they were very helpful unlike the fat ugly girl with the glasses is lazy and can't be bothered to help she is the reason why people leave negative reviews she should be sacked yesterday. And she will make you lose business and new customers. And her attitude is rubbish and the customer service well she's destroyed my pharmacy experience in your store and I'll let people know never to shop at this shop because of the Terrible service. They made me wait 1month and didn't even text me to say it's late and I had to go to the store?? at least 7times?? Now I know why nobody goes there and the very bad reviews is why. and it's the worst pharmacy I would suggest more supervision for staff do not use this pharmacy service they have no people skills they will close down soon anyway from what I was told. And very Obtuse staff anyway my intelligence far Exceeds there's Hence why I'll be going elsewhere. ?
December 2022 by Ali Salhab
I ordered from here on multiple different occasions, and each time the product has come on time. The customer service is great, and I'd definitely order from here again
December 2022 by Val Kenwright
I ordered from Essentials London last Sunday 11/12/22, the payment for the Roger & Gallet for Homme cologne has been taken from my PayPal account, however, I have not received any confirmation of the order or a reply to my email sent two days ago. This is a Christmas present for a friend so if it is not available I need to know so that I can buy him something else in time for Christmas also I would require a refund of my money. My experience of shopping with this company has not been a good one!
December 2022 by Katie Brown
Ordered an items last month and still not received it! Tried calling and no one ever answers! My 3 emails have been ignored and also tried reaching out on Instagram but still nothing! I?m not the only one who has contacted them! Total Scam
