March 2024 by Mehsen Nehmeh
I've been a member at Fitness First for almost a year now, and I'm thoroughly enjoying it! The gym is fantastic with a wide range of equipment and a great atmosphere. What really sets it apart though are the amazing staff, especially Richelle and Soria. Huge shout out to them ? they're the best!
March 2024 by Ajaib
A superb gym with super helpful staff. Probably the best most helpful and friendly staff I've come across In a gym. Especially Idris, Alfonso, JJ and Soraya have always been helpful and accommodating in helping me in my fitness journey.
February 2024 by L A Willis
An extensive range of gym and floor equipment available to suit any one. Clean changing rooms and friendly staff. One of the few gyms that you don't need to bring your own padlock. However, location to find the changing rooms was quite confusing. Having clear markers (on the floor) would have made it easier for first time visitors to find. Be aware that the gym is not open over the weekend.
November 2023 by Joe Hyames
Although busy this gym is very friendly and all the staff are very kind, knowledgeable, and professional.Very nice sauna and steam room too. A great gym all round!
November 2023 by John Kirk
Great equipment and facilities, spacious, and not at all overcrowded.But hated the male sauna experience today (6 November 2023, afternoon) because users were chatting away instead of shutting up. Sauna should be quiet and calm. Fitness First needs to address this issue.
November 2023 by DinCorp
Awesome place. Fully equipped gym floor with a huge Sauna and Steam room (they actually have two Saunas). However its way beyond my price range and unfortunately for many others aswell. Its clear what kind of ppl FF are targeting, having closed down all their East London branches and putting all their resources into the city branches. Wealth is King to FF. tThe only time you will see a common man in FF is if he/she is sweeping up the floor.
October 2023 by Javier Martinez
Great gym option in The City, the staff is friendly and welcoming, special mention to Kasia, always a good vibe, serving fun and solid workouts. You can also relax in the spa area, a nice add-on
October 2023 by AB120
Love this gym! Has such a friendly vibe, perfect place to push yourself or try something new without feeling silly! The staff are all amazing, front desk are always so helpful, Idris is so welcoming and supportive, Soria was great at teaching me the right exercises during my complimentary PT session and she still checks in on me! I?ll never miss one of Felicia?s classes - such a great trainer, makes us sweat by targeting all the right areas and having a laugh! Each month has different offers such as discounts off major sports retailers, there?s also reward schemes and various promos they put on - this month was bring a friend for free every Wednesday.Great gym, sauna and showers are clean too :)
August 2023 by Karik Backham
This gym used to be so good and clean, now their towel has funny smell. Maybe they changed their supplier. Told management but didn?t get a good response or any action.
August 2023 by The O
Hi.Today 25th July Tuesday I've been passive aggressively behaved by one of the Fenchurch London Branch.While me and one more customer was still in changing room and trying to get dry and change our clothes as fast as possible because it was getting 9pm. He turned off the light off and left us in literally in darkness. I changed my rest of clothes in darkness.Then when i asked why did you turned it off there is still people here. Only thing he was keep repeating "its 9pm im getting late" in a proper arrogant and careless way.Yes it was exactly 9pm when we start to argue about it and i was still trying to explaining this is not an appropriate way to behave and extremely passive aggresive he was forcing to not understanding and keep repeating " im getting late you need to be out".Also another his colleague joined him and he literally said "JUST LEAVE!!!"This is totally unacceptable behaviour and terrible aggressive customer service at all.I will never be join this branch again and if i cant get a fair proper response sooner i will cancel my membership too.Thank you
June 2023 by Julia Smith-Vidal
The gym layout is really nice with lots of different areas. There is plenty of equipment so you don?t have to wait long for anything. The staff are all really helpful and the classes are great. The changing rooms are modern and clean.
June 2023 by Sonam Thakrar
Started recently and all the staff and instructors are super friendly and helpful. They have made me feel very welcome which makes it enjoyable to train there!Look forward to the next training session.Thanks team :)
June 2023 by J Chan
Not a gym member here but came here for a kpop dance class. The studio for dance was great - well-lit, spacious and clean.
May 2023 by Kemi-corrine Howard
Great location and really friendly staff (Felicia and Soria have specifically been very welcoming and helpful)! Facilities are good, Air con could be better, the sauna and steam room area is really poorly ventilated, it can have a slight musty smell at times, most of the equipment is good although, the cross-trainer feels like its quite a basic model when using and the boxing gloves smell really bad.I would prefer to take my own towel when walking in, instead of waiting to be passed one or having to request one from staff in conversation.Emails have been sent way to often and they don't seem to be all that pertinent as I'd already looked through the site and app but being new I didn't want to unsubscribe incase I missed anything that might be of use but, think I will now! The showers feel quite compact and there was no hot water on one of the days last week, which was really disappointing (if this is going to be the case there should be a sign notifying customers of this)All this to say, my experience so far has been good not great, but the points of my feedback are all easy changes to implement so hoping that with these small improvements put in place my experience will improve!
May 2023 by Pantelis Koulydakis
Great gym with a big variety of equipment for different training styles,Staff is friendly and committed.Easily accessible (There is a lift) and clean, definitely recommend it!
