December 2023 by Yannis Agiomyrgiannakis
If companies have Borderline Personality Disorder, this is one of them. If you don't have an accent that can sooth them into doing their job, please avoid.It all started when I asked them to pick up the car from my garage (my previous car insurance did this so I thought it was normal), because I was away for 2 months. This, somehow triggered them. After that point, they:1) they had me bringing the car the first time to estimate the damage (within record),2) they didn't contact me and they lied to the insurance about not been able to reach me (without record),3) they lied to me about the insurance not sending needed approvals (within record),4) they had me bringing the car a second time to estimate the damage (within record),5) they lied again about not been able to reach me (within record),6) they avoided email communication although I explicitly requested it (within record),7) they lied again about the insurance not sending needed approvals (within record),8) they blamed the insurance and spread confusion ("it's too complicated, you wouldn't understand").They were basically trying to convince the insurance that I was not responding, and to convince me that the insurance was not responding.I had to spend hours contacting the insurance to establish the facts. Once the facts were established, instead of apologizing and fixing the car, they refused to fix the car.So, yeah, I regret asking them to pick up the car, but I also find hard to explain their behaviour in non-psychiatric terms. If you wonna feel like you are walking on eggshells by just existing, this is your company!
November 2023 by Anurag Sharma
Fix auto west hampstead have been absolutely amazing. They are efficient and the staff are lovely including the receptionists. I got my car back very quickly and the job was done perfectly. I would absolutely recommend fix auto west hampstead. Brilliant!!!
September 2023 by Gil Kirschner
Friendly staff. Went through insurance. Will see the final product in a couple of weeks when repairs are done.
June 2023 by Orlando Gomes
Jordan and Kelly are an absolute pleasure!! Work is always professionally seen through and completed with a fine comb. Would defo return
April 2023 by Paul C
Efficient and friendly. I was kept informed throughout the process and everything was completed in the agreed timescales. Particular mention for Kelly who was always friendly and went out of her way to help. Definitely recommended.Service: Body & Trim
January 2023 by DANY SHEMIE
Took my car in after the insurance company recommended them. They told me 4-5 days, after 2 weeks and daily calls, in which I was always told that someone will call back, never received any call backs, and always the car will be ready tomorrow, when I call the next day, they find an excuse that the car is not ready. They had the car for over 2 weeks.Got the car back and noticed that the job was so poorly done, they should call themselves bodge it and leg it. I emailed them last Friday (Today is Wednesday) with the picture as they offer a 5 year warranty. Guess what, no one had the decency if calling or writing. I did not expect them to do so.Avoid them at all costs and tell the insurance company that they are no good.Funny, 1 hour after posting my review, I get an email asking me to bring the car over. Jokers, I would not take the car back there. They are time wasters.Service: Body & Trim
January 2023 by AP K
Work itself is okay, but shame that the receptionist got no clue of how to deliver a customer service. Very rude on the phone. It it shocking how she speaks to customer on the phone.Service: Body & Trim
December 2022 by Kaptain Guzzy
Excellent service from knowledgeable mechanics and staff - sometimes going above and beyond upon request. Quick repairs. Very helpful and courteous. Maybe slightly more expensive than other places but quality of service is good.
September 2022 by Bill Button
Our Mercedes car I picked up today looks amazing. Very happy. Also very friendly. Great team. Recommend themService: Body & Trim
August 2022 by sarah johnstone
Fast and efficient service. I highly recommend Fix Auto West Hampstead
July 2022 by Jerrone Fray
I WOULD THINK TWICEE B4 USING THIS COMPANY...The way my son was spoken to by one of their representatives earlier on was absolutely despicable.This company should never have employed a receptionist who clearly has no customer service skills and has a very uncouth attitude towards their clients.I have used this company years ago as I live locally, and never had any issues; unfortunately, this time I had to hear my son being spoken to in a very unprofessional manner.I will be reporting this company to trading standards as I do not think this company should be allowed to operate until their staff are trained properly to deal with customers on the phone.Calls to this company were recorded for legal and training purposes.
July 2022 by Taylor Cunningham
Excellent customer service from both receptionist, good communication and a quick fix ! Very happy and would highly recommend :)
July 2022 by Jonathan Edwards
Excellent customer service , would definitely recommend to friends and family
July 2022 by Aaliyah Rsi
Jordan and Kofi in particular were very helpful! I had experienced a hit and run- my car was horribly damaged and the team did an amazing job! It was fixed in under 2 weeks and was given back to me spic and span! Thank you so much! I will be sure ro recommend and use this company if there are any future damages :)Services: Painting
May 2022 by Simon Duffy
My experience is this company will take your car for a simple scratch repair and then not do any work and not return your car. Our job is very late now. It?s impossible to get hold off them or speak to them. It?s impossible to get your car back. Utter shambles. Avoid them at all costs.
