August 2018 by Edvin Griskin
Group of 5, Saturday night:
Service was quite good, the polish lady looked after us, however the food - total disaster...
The chicken arrived raw with blood, ribs tasted very blunt with decent BBQ sauce on top.. burgers meat was okay but definitely could have more flavour.
Guys, you need to hire a new Cheff as the current one doesn’t give a monkey about any food standards.
Definitely not coming back.
August 2018 by siobhan robinson
Good sized portions, very nice cocktails. Service was good very friendly. Not too busy at all when we went and very pleasant. We had a lovely evening and would definitely go there again the salmon was delicious. Good prices we also got a Groupon deal for our meal which we needed to balance out the cost of the cocktails we had!
August 2018 by Glevum Owl
Good food, good service, handy location.
We turned up five minutes early and were immediately shown to our pre-booked table.
Drinks were ordered and delivered quickly as we looked at the menus.
The staff and manager sorted out our odd dietary requirements and throughout the meal checked regularly everything we OK.
We'll definitely return when next in the area.
August 2018 by Piotr Włodarczyk
Really underwhelming. This was my first visit to Frankie & Benny's and I'm not planning to go back - long wait times and very, very average food.
I ordered a steak salad, and the food was pretty mediocre. Although it was cooked just fine, it felt like the ingredients used were somehow cheap. The high prices of meals don't really justify the quality of what you get. Unfortunately, we waited really long for our meals to arrive, which added to lacklustre experience. The staff was friendly and the drinks were nice, that pretty much sums the positive parts of our afternoon.
This is obviously a place designed for families with young kids, as it was just heaving with kids running around. I would recommend checking other restaurants first, considering there's lots of nicer places in this area within the similar price range.
July 2018 by Wiktoria Krzeminska
Was absolutely shocked at how bad the service was I can’t believe they thought what they were doing is expectable!!
My friend and I went for lunch before the start of a show we were planning on watching. We ended up getting there just before 1pm and ordered our food straight away. I have decided to pay for our service straight away so I used the online website to pay, the bill was out the roof for what we had ordered but that’s besides the point... I didn’t receive a receipt for the bill so decided to call the waiter over and ask if everything was fine. He then told me that I haven’t payed for the food, where I had proof of it coming out of my account and it has charged me for it. The waiter said he’ll call his manager over straight away. We waited half an hour and no manager turned up and our food was still not there... when we finally got our food an hour after we ordered, the order was wrong and it wasn’t what I’ve asked for. My friend called the waitress over and told her she’s mixed our order up and she said she’ll get me my order and her manager, I left the plate alone after having like a spoonful.
When the manager finally made an appearance, about 40 minuets after she said she would come over, she was unacceptably rude and said we had to pay for the service again and that the transaction didn’t come through (it has come through it’s been fully taken out of my bank account today), she said sometimes transactions are pending for 24hrs and then stay in my account (it didn’t) after telling her how we felt about the service... she took our plates without asking if we were finished or anything! When my friend said she wasn’t finished she went to put the plates back but we rejected the offer, so she took them back and said we can leave without paying!?!?!!??? But the money was still taken out of my account!?!!????!!!?!!
We both just awkwardly left whilst having the whole restaurant look at us. Never felt so humiliated in my life.
It was absolutely disgusting! 😡😡
Such a shame as I do enjoy Frankie & Benny’s in other places...