March 2024 by Usmaan
I recently had the pleasure of purchasing an engagement ring from Gems and I cannot praise their service and communication enough. From the moment I stepped into the store, I was greeted with warmth and professionalism. Jaz was incredibly helpful and knowledgeable about the rings and took the time to understand exactly what I was looking for. The ring itself exceeded my expectations and the quality is exceptional.I would highly recommend Gems. Their dedication to their customers truly shines through, making the entire buying experience a joy. Thank you to Jaz for helping me create a moment that will be cherished forever.
March 2024 by Ashley Dennett
I have been meaning to leave a review for a long time. I bought my Wife?s engagement ring and our wedding rings from here. Jas was so helpful and patient with me when helping pick the engagement ring. Her knowledge and qualifications regarding the field helped me understand better what I was buying. When I next buy jewellery, there is no doubt I?ll be heading here. Thanks again Jas and the team!
March 2024 by Mina Vaghela
Good customer service. Found what we were looking for! Lots of useful knowledge. Definitely go in if you want bespoke service. Highly recommend.
January 2024 by Rich Hughes
We were looking for a bespoke engagement ring so we focused our search on Hatton Garden. We visited a few shops, though typical pushy sales staff. Our final stop was Gems, this being a totally different experience. The service from Jaspreet and her team was brilliant from start to finish. We had a specific design in mind which she had images produced for, and then helped us in choosing the perfect diamond (not straight forward!). The finished product was perfect.
December 2023 by Joel Holford
Excellent help and advice from design to output!
October 2023 by Andrew Welch
Victoria was lovely, incredibly helpful + communicative, and arranged for us to have the perfect set of wedding rings at just the time we needed. We cannot say enough how nice it was to have someone so great taking care of this clearly important aspect of our wedding. Thank you, we are so grateful!
October 2023 by Amelia Bruce
We had an amazing experience at Gems Jewellers, creating a necklace for a special occasion. Rosa was incredible and made the experience fun and smooth from start to finish. She had an incredible knowledge of the diamonds, pearls and styles, helped us to design the necklace and advised us on every detail to make it perfect. The necklace is beautifully designed and I cannot fault a single aspect of the experience we had! Thank you so much Rosa for your care and expertise!
May 2023 by Martin Press
I cannot express how gratefulI am to the team at Gems for the exceptional service they provided. I had visited several other stores in and around Hatton Garden and had a mixed experience to say the least. I wanted to craft a bespoke engagement ring for my (now) fiancé using stones from rings that had significant personal value to me. One jeweller told me the stones I had were worthless and they?d break when he?d removed them (because diamond is such a fragile material..) whilst most others tried to steer me towards pre-made rings. Gems was the exception. I initially spoke with Victoria who gave me a a thorough introduction to understanding diamonds and designs. I was then invited back to discuss my requirements in person with senior member of staff Jas. The atmosphere was a relaxed environment and the focus on service to me and my requirements, not on how much and how quickly they could take my money like so many others in area. Jas confirmed the stones I had were real diamond of an excellent clarity and would use them in my new ring. The design and manufacture of the ring was exquisite. The communication and time frames impeccably accurate. All in all a wonderful experience. Thank you so much to all involved for all your hard work and most all, your honesty. I strongly recommend visiting this firm if you?re service minded like myself.
November 2022 by Christina Bradford
Second time purchssing from Gems. Visited for a sapphire and diamond pendant and was not disappointed. Jas was so helpful and spent time and effort finding a suitable chain. By far my favourite jeweller in Hatton Garden, look forward to visiting again!
October 2022 by Isaac Micaela
Me and my Fiancé had a great experience at Gems Jewellers.I had proposed with a holding ring so choosing the perfect ring was my Fiancé?s choice. She was given loads of guidance and advice from the lovely Jas.There was a mega selection of styles and diamonds available to choose from and with some mixing and matching my Fiancé ended up with the perfect bespoke ring and I left happy with the very reasonably pricing.I highly recommend and also look out for Teddy (I think) the friendly staff dog that welcomes you into the shop.Thanks for the great service.Isaac
October 2022 by Kieran Anderson
Gems jewellers is the most perfect place if you are looking to get an engagement ring Jaspreet made my experience unforgettable i was made comfortable relaxed and was not put under no pressure on me to buy ring and even told me to go look at rings in other shops which I did, but compared to gems jewellers the other shops couldn't compare with the customer service I experienced which was the best. I really appreciated her going above and beyond giving me a better understanding of rings diamonds look forward to buying wedding band from their
October 2022 by Nick Skyte
Fantastic experience - Jas and the team were incredibly patient and informative, and really helped me come to a decision on what engagement ring to choose. Would highly recommend Gems to anyone looking for wedding or engagement jewellery.
October 2022 by Rondel Anthony Bernard
Jas was very friendly, informative and most of all extremely patient with me whilst choosing my stones, as I went back and forth over the same thing lol.Choosing a diamond is very involved with lots to consider, at Gems all my questions were answered and the level of competence really put me at ease.My Fiance loves her diamonds and the service was very quick and discreet, (didnt want the misses to find out)Will definately be back for my wedding bands.
October 2022 by Nimit & Krishna
I bought my wife's engagement ring from Gems following a recommendation from a family member and Jaspreet really looked after me and provided practical and helpful advice without pushing me into buying a ring that wasn't perfect for us. My wife, of course, loved the ring and we bought our wedding bands from Gems. Once again, Jaspreet and her team (including Teddy the dog!) provided fantastic service, giving us a range of options and styles to chose from. Our wedding bands are perfect - thank you so much!
October 2022 by Karen Higgins
The staff in Gems are so friendly and will help you with all your requirements. Victoria was amazing and helped to make a ring that I requested and it was made in half the time we expected. And now I absolutely love my beautiful ring. Thank you so much all at Gems.
