July 2023 by Alice
I don?t understand how an office dedicated to Halifax mortgages was unable to help me change my name on my mortgage account and had to send me to a ?real branch?
April 2023 by Jasmine Jones
I walked into Cannon Street branch knowing it dealt with mortgages but needing to sort a problem out regarding a payment that I hadn't been able to find. I was quite stressed and knew that they didn't have to help me as it wasn't a mortgage query.The first assistant told me they couldn't help me and I would need to go to another branch. I asked to see the manager. When the manager (whose name is Snow) came out of her office, I immediately felt at ease. She gave me a warm genuine smile and asked how she could help.We sat down and she patiently and willingly went beyond my expectations and got to the bottom of it all. It must have taken over an hour easily and it was coming up to closing time, but she reassured me all the way through that it was no bother and she was determined to sort it all out. It actually was closing time and she didn't even try to rush me out the door, but continued with her friendly patient manner finishing off what she was doing for me.Sadly she is leaving that branch in a week or so.If there was a manager of the year award, Snow would win it without a doubt! I wish her well in her new job, they are lucky to get her!
February 2022 by Igor Gilles
Abusive telephone canvassing.
January 2022 by bhav kotecha
I popped in on a Monday morning as by chance they were open from 730am. I needed some Bank of Scotland bank statements as I had recently transferred my current account away from the HBOS group. Although this branch is targeted at those purchasing a home etc. the staff here could not be more helpful. A credit to the business.
July 2021 by Charlie Smith
I want to say a big "thank you" to one of the mortgage advisers whose name is Arnold. He went out of his way to help me and i wasn't even trying to get a mortgage! This was back in November, I had been trying to get mortgage annual statements from Halifax but apparently this can only been done by calling their back office. I have tried for weeks at various times but never could get through and I work full time, cannot just keeping calling them all day. So I was in the area one day and popped into this branch to see if I could get this because this is a specialised branch for mortgage. Unfortunately they couldn't get me the statements there but Arnold took my details, verified my ID and got on the phone to their back office. And told me to get on with my day. About 45 minutes later, he called me back and said he had requested the documents with the back office. And several days later, they arrived in the post! I couldn't thank him enough! I went to several other Halifax branches but nobody offered to help me!
July 2020 by Elyor Ismailov
It says open on Saturdays from 9 , wrong information, it?s closed
July 2020 by Matthew
Not open, dont bother
July 2019 by Rain Day
Cheapside Halifax branch is a lot better and I'd recommend that instead if you are in the area. I personally had a bad experience at this branch with a member of staff at the front of the house whom I felt was rude; I wish I had gone straight to the counter at the back. With that being said, this is anecdotal and may just reflect my own experiences so shouldn't put other people off.
May 2019 by Tiger
AMAZING SERVICE, EVERYTHING WAS DONE PRECICELY AND WITH SO MUCH ATTENTION TO THE CUSTOMER. I WAS SERVED BY LADY CALLED DAWN, SHE WAS FANTASTIC AND DID EVERYTHING NECESSARY TO ENSURE SATISFACTORY RESULTS.
April 2019 by Mirko De Montis
I was frustrated with Halifax as I have been trying to activate my credit card for almost two months. Call centre kept telling me about issues (IT merge, system down, wrong phone number) and I decided to visit a brunch and close my account.
April 2019 by Joanna Crabtree
Really helpful and friendly staff.
October 2018 by Vesela Gospodinova
My lovely bank