March 2024 by d d
During our stay at the hotel we had dinner two nights in their restaurant.The food is good and the service is super good. In our case we were served by Cynthia and Sai, two super attentive waiters, thank you very much for your service!!!
March 2024 by Venetia Cattroll
The best restaurant I have ever been to, from the food to the excellent service to the atmosphere.I had beetroot and goats cheese salad for starters which was lovely and my partner had chicken liver pate which was tasty and nicely presented.I had seabass for my main which was lovely and tasty and large portion, my partner had corn feed chicken and garlic mash and baby carrots, which he said was lovely and the chicken so supple, also a large portion, he couldn't eat it all.We both had a side of garden vegetables, which were cooked perfectly.For dessert we both had sticky toffee pudding which was so filling and really tasty. We both had a glass of house red.The service was excellent and the waiter was so attentive and he never even had to write the order down, he remembered it and I gave him the whole 3 courses at once. His name was Armur I think and he was so polite and happy and helpful a credit to Haxells.The atmosphere is lovely low lighting just right for an evening meal. Quite busy for a week day which was good.We had told the waiter it was our Anniversary so he brought us a cake with Happy Anniversary on it for us after our dessert which was lovely and a really nice surprise to go to all that trouble for us.So would definitely recommend it to anyone and would definitely go again.
March 2024 by Catherine B.
Very nice staff. Regular hotel food. Soup a bit too brothy. Slow service. A lot of staff members just roaming. It does take a while for a waiter to come. Sometimes you can get two waiters. It seems that there is not much training on how to cater a restaurant/coffeeshop. Menu has a nice variety of dishes.
February 2024 by Create
I had a lovely evening. The cocktails are amazing, the food is delicious.
February 2024 by Mark N.
First off, I would like to commend Haxells for hiring so many magicians to work on its wait staff. I mean, I'm assuming they were magicians because they disappeared quite often. The Strand Palace is too nice and classy of a hotel to have such a mediocre restaurant on its premises. The first thing one notices, hotel guest or otherwise, is the number of disheveled, unbussed tables as you approach the restaurant. I counted SEVEN tables piled high with dirty dishes and this was during a lull in the afternoon, not the morning rush. No excuse for that. The staff/management seems to match these tables in that they are somewhat confused by who is working which table, which customer has been waited on, or a general understanding of how restaurants work, in my honest opinion. Once seated, it took about 10 minutes for a server to take my order (again, it was a slow time) and about 15 minutes to receive my club sandwich. So, while the service may be lacking and the restaurant's appearance may be unkempt, at least the food is bad to mediocre. My club sandwich was dry; there were NO condiments on it, nor was I offered any. But the servers where so scarce and I was hungry, that I started eating anyway. Dry and as flavorless as biting into a stack of gloves and napkins! Well, I'm sure you're thinking that at least I only suffered through it once, right? Sadly, no. I was a guest at the Strand Palace, a hotel I adore, and I received 7-pound coupons to use at either Haxells or The Gin Palace. My plan was to buy a cocktail or two my last night London at The Gin Palace and use these coupons but since my last night was Monday and my beloved Gin Palace was closed, I was determined to get my money's worth so I used the three coupons I had collected for the breakfast buffet, determined to get my full English. Again, the service was off because nobody seemed to know what to do. And even though it was breakfast, it was not terribly crowded. I asked for coffee, a coffee pot was set upon my table by one server, then another server picked it up and took it away! I ended up going to Costa around the corner for my morning coffee! Haxells looks good from the lobby (when the tables are bussed, that is) but the food and service simply do not even live up to standards set at the following restaurants, where I have had much better service: Applebee's, Olive Garden, Longhorn Steakhouse, Denny's, Chili's, and, yes, even Waffle House! The Strand Palace deserves better than what Haxells has to offer. I will stay at the Palace again but I'm saving my coupons for The Gin Palace. Plus, since The Wellington is two doors down (amazing Sunday roast) and there are TWO Pret a Mangers across the street, save yourself the hassle and avoid Haxells!
January 2024 by Ecem Gencer
This is my second time staying at Strandpalace. Haxells, you are wonderful. The sweetest employees in the world may be here. I came to the Hotel for the New Year and unfortunately got sick. They helped me without expecting anything. They made herbal tea and did their best to make me feel better. They are amazing. I'm going back to my country, but I'm here every time I come to London. Thank you so much for everything..Best regards. To all the wonderful staff :)
December 2023 by Natalie IRU
Nice fancy restaurant. Food was tasty. The customer service could be better.
December 2023 by Andy Hitchings
A nicely presented restaurant with mostly good service. Food is average or just above average, I would say with smallish portions.
December 2023 by Suman Chatterjee
Nestled within a prestigious 5-star hotel in central London, the restaurant delivered an unexpectedly average experience, lacking the anticipated excellence associated with such a reputable venue. Despite the courteous demeanor of the staff, there were noticeable delays in serving our meals, leaving us waiting for an extended duration.Unfortunately, our initial drink choices weren't available due to missing ingredients, prompting us to alter our selections. However, the culinary offerings managed to salvage the visit. The food, exhibiting delightful taste and quality, served as a silver lining amidst the shortcomings.Opting for lunch with friends, the restaurant's redeeming feature lay in its charming Christmas decorations, adding a festive touch to the ambiance. While the experience fell short of the hotel's esteemed reputation, the pleasing food quality and festive decor contributed positively to an otherwise ordinary affair.
December 2023 by Vivienne Ridgway
Open table had got our details wrong so we had to wait a while to be seated. We were there for the pre theatre menu at 5.45pm. Service was very slow and it was almost 6.30 by the time anything arrived at our table. The drinks came after the starter and were wrong. The starters were nice, we had one each of the three on offer and all were tasty. The mains were very disappointing. The burger was v simple. A dry subway shaped bun with a round patty and a small bit of salad. Very dry. Terribly presented and extremely poor value for money. The chicken was OK, garlic mash was lacking garlic and the seasonal veg on the side was mostly Carrots which already came with the dish, a few mushy watery sprouts and a couple of fine beans. Lovely surroundings sorely let down by very underwhelming food. Creme brulee dessert had no brulee!
November 2023 by S9343AMsuew
Dreadful service, waited ages for my order to be taken, restaurant wasn?t that busy, Caesar salad to start, had asked for chicken with it, took another age to replace it, very sour dressing too.I spotted a female in grey suit , complained about poor service and being ignored, my next course was forgotten , I asked the guy who?d taken my original order, said seven minutes, ( ordered steak) steak was ok, overpriced tho and was served with tired rocket and three vine tomatoes, not even chargrilled.Had to rush it , as twenty minutes to curtain up in Savoy theatre. Manager did apologise and gave me a free glass of wine , just wanted to pay and get out , didn?t have time to take off ?service ? charge.At prime lunch time 1.00pm when I arrived, emphasise with staff seemed to be serving ended stands of afternoon tea. Won?t be returning.
October 2023 by ian kim
Surprisingly nice food here. Good service and ok atmosphere. Enjoyed dinner here.
October 2023 by Steve B
My wife and myself had a most enjoyable lunch yesterday with her sister and daughter (visiting from California) at Haxells Restaurant in the Strand Palace Hotel (where our family members were staying). We were given a lovely quiet table and had a delightful long lunch. Both the food (particularly liked my calamari, corned chicken & lemon tart with vanilla ice cream) and service were excellent. All in all, a most enjoyable experience which I should gladly repeat.
October 2023 by Connor D
Our waiter spent over 10 minutes at the table directly in front of us helping them sign up to make an account to leave them a review. He was assisting an older couple. They?re desperate to fix the poor reviews they?ve received, but as a result, they received an additional negative review. The waiter even looked at us three times and chose to ignore us as he asked this couple for the password they?d like to use on their account. Very desperate and indicative of what you?ll expect if you dine in here.
September 2023 by ksnanji
Absolutely brilliant little restaurant located at the Strand Palace... Good selection on the Theatre menu as well as a la carte Swift service Nicoleta helped us to our table and was brilliant Nihar was on another level - nothing too much and ensured everything was spot on. Thank you ? The food was of a great quality also
