March 2024 by Rajdeep Jani
Anna is simply amazing. Thanks for the help and guidance Anna....?
March 2024 by M
Very nice and friendly staff thank you so much
January 2024 by Stan Z
Use this branch to pick up online orders, conveniently located, pleasant staff
January 2024 by Paul Craig
I've been shopping in this store for years, the staff are friendly, helpful and always available to give me advice if I need it.
January 2024 by Mircea G
Very poor service from staff today
December 2023 by John Fox
Watch out. Theres promo 3 for 2. But! I was buying 3 products in price of 2. The shop assistant wanted to charge me for 4 the same products instead. She was very nice though and did apologise few times but Im sure they cheat there on purpose! She pretended she didnt notice I was buying 3 products, not 4 hahaha. Dont recommend the shop!
September 2023 by Penata Conciulli
Nice staff and really welcoming
July 2023 by Chris Tasker
Very helpful. Kind enough to show you best products to which you ask
April 2023 by Pretty Myem
I walked in about 5-7 minutes before store closing time just to have a quick look at something and immediately as soon as I opened the door the girl at the till said ?we are closing? in a rude tone and attitude which made me feel awkward as she is practically telling me to get out even though there is still a few minutes left. I hope next time the staff are more welcoming.
April 2023 by Lauren White
So nice and professional
January 2023 by Jonny
Lovely guy from AR behind the counter. Legend.
November 2022 by Ann Evans
Really bad experience in this store today. I ordered an item online but it arrived with an iminent expiry date (a large box of an expensive collagen powder product which lasts me several months). I took it to the King?s Street Hammermsith store for exchange or refund and the server said ?you?re the second person to bring this item back today for this reason?. They didn?t have the product in stock for exchange and the server spoke to the manager who refused to authorise a refund!! The server relayed that the manager said they wouldn?t do a refund because they didn?t have the prouct in store.Afterwards I spoke to customer service on the phone and they said that the manager was wrong in refusing to process the refund and was acting contrary to Holland&Barret refund policy.
October 2022 by Bob Smith
Really bad experience in this store today. I ordered an item online but it arrived with an iminent expiry date (a large box of an expensive collagen powder product which lasts me several months). I took it to the King?s Street Hammermsith store for exchange or refund and the server said ?you?re the second person to bring this item back today for this reason?. They didn?t have the product in stock for exchange and the server spoke to the manager who refused to authorise a refund!! The server relayed that the manager said they wouldn?t do a refund because they didn?t have the prouct in store.Afterwards I spoke to customer service on the phone and they said that the manager was wrong in refusing to process the refund and was acting contrary to Holland&Barret refund policy.
September 2022 by HugeStirz
Bad customer service, I greet the cashier Sumi and get a blank look back, I say thank you and hear ?next customer?, need basic manners training, I don?t write reviews a lot but it?s just basic decency even if I wasn?t a customer.
May 2022 by Graham Lawson
Polite and friendly service. Quite knowledgeable staff.