March 2024 by Stosh Kowalski
Hotel Chocolat is amazing wherever I've found them and this one is no exception. If you love chocolate you need to come here, where you can choose the hot chocolate by what % of dark you want it, and instead of whipped cream on top it's more of a chocolate mousse. Lovely place to get a nice hot cup and sit outside and watch the traffic walk by for a while.
February 2024 by Rana D
They have a variety of chocolates.. Suitable for gifts, as they have pockets to wrap the box with messages such as ?Thank you? or ?Happy Birthday.?They also serve cold and hot chocolate drinks
February 2024 by M.Alflaiti
I never liked hot chocolateThe chocolate mocha was awesomeThe packaging and variety is awesome
February 2024 by Zee L.
Came here for my chocolate fix. I had a chocolate shake with amazing chocolate cream on top and a billionaire sundae. Good and friendly service. We sat outside as it was a nice day?.I must repeat the experience soon?.love it.
February 2024 by Marwan M.H
Their sweets are dangerous and decorative, but they contain alcohol and the prices are
February 2024 by Tilly Mirlesse
I absolutely love the products from this store. I came all the way from Switzerland to be able to replenish my stock of hot chocolates.I spent over 70 pounds worth on chocolates and at the checkout when I asked if I could get some samples the employee was very cold and said she didn?t have any, despite having a full basket next to her. This is not good advertising and I left very disappointed.
February 2024 by Elena
Nice staff and delicious hot chocolate made from real good cocoa powder.
December 2023 by Sushant Patil
salted caramel tasted like water and powder, and cup was only 70% filled, with half of it as iceabsolutely not worth the £4.45 i paid
November 2023 by Lainie007
I was on my way to the British Museum when I saw the Hotel Chocolat and couldn't pass the opportunity to stop in. I love chocolate so obviously I had to get dessert. I got the Ice Cream of the Gods in a tub (cup) and it was good, not too sweet and creamy. The staff was polite and efficient. Next time I'll try a sundae.
November 2023 by Q6598MBkarih
This company has fraudulently taken money out of.my account. I bought a box of chocolates on Sunday and Monday the money came out again. I have. Been into two stores-sent emails to a range of departments and they will not refund my money. Will not be shopping here ever again .Make sure you check receipt and items before leaving the store
November 2023 by Ben Cox
UPDATED REVIEW... I used to come here almost daily but since the new staff/management it frankly sucks. They won?t make the mocha I have had it made for 7 years now and said I would have to pay almost double the cost. This was just after I spent over £60 on other things in the shop. They no longer make the mocha with the old recipe and it doesn?t taste nice anymore! They also removed the seating which isn?t nice either. I have left more old review below, which stands Pre-October 2023...I love the Coffee-chocolate they sell here! Great range of chocolates and the chocolate tasting and making experiences are great fun!
October 2023 by Maryam a
Sophia was amazing! Best customer service and made my first experience in store one to remember. I will definitely be returning :)Not really a hot choccy fan but theirs is the best!!
October 2023 by Nojus remes
As an ex-employee here, I would say the chocolates are quite nice and there is a massive selection, however the state of the shop and café is abysmal, dead rats all over the shop for one. I felt disgusted even serving drinks as the cafe is was so dirty with hoards of flies sitting on the chocolates and blenders for the shakes, I would never let my friends or family get anything from the cafe as it would be very easy to become sick or catch something from the lack of cleanliness and the organisation of this business is also shocking.
October 2023 by Shaheer azmi
This place is a literal heaven for chocolate lovers! It?s a must visit for sure!?
October 2023 by Geoff Vincent
This is the worst branch I have been to. I usually use Regent Street or Victoria where customer service is great.Here it is just awful. The young lady had no clue about VIP rewards and the young man was dismissive and rude.Customer service courses urgently required at this branch.
