January 2024 by Alexandra Maksimova
No doubt the pistachio praline is my favourite chocolate ever. I?m so obsessed about this chocolate that I?ve tried every single flavour. Don?t pet me get started about the hot chocolate and the ice cream.
August 2023 by Olga Savanina
Cheated on me and wanted to charge full price for an item with a 30% discount due to an approaching BBE date. No apologies. Will not visit again.
July 2023 by Dandy Adjare
The best
January 2023 by Neil Gatward
Good store plenty of products available. In a good location. Staff are friendly and helpful
October 2022 by G C
Very kind and friendly staff......my daughter loves visiting the store for their ice cream.
August 2022 by Desi Dim
Great service!Thanks!
August 2022 by L R
Chocolate was average
July 2022 by Pavel T
Staff is very friendly and very helpful. The chocolates, exceptional as well. Sure, they are overpriced but you get what you pay for.
March 2022 by dave pelton
Lots of shops like this selling overpriced gifts for guilty spouses and partners. However, the chocs and boxes in here are particularly tasty and not too expensive. Nice friendly staff aswell.
August 2021 by Theodore Jones
I don?t tend to think of Hotel Chocolat as a place to go for ice cream, but I?m glad I did. The Millionaire?s Sundae really satisfied my craving!
July 2021 by Neil Povey
This review is not about the chocolate.I tried the ice cream sundae they are offering and it was not to my taste. If you are a fan of a normal whippy ice cream then save yourself £5 and significant disappointment, stay away!
July 2021 by Katlyn Skates
I love chocolate, so this place was absolutely amaaaazing. One of my top chocolate places. Customer service was really good too!
July 2021 by Jude Gosselin
Friendly staff, he was really helpful ? great company xx
September 2020 by Gillan Barnard
Hotel Chocolat sell delicious chocolates so no complaint there , but like others I had a poor staff experience at this branch.I had ordered online so went in for Click and Collect. I gave my order number and my name as requested, even spelling my surname twice even though it is not a difficult or unusual one. The Assistant then asked for the date I made the order which I looked up for him. He went out the back and came back with a large cardboard box, undid it at my request and revealed a large gift bag. I was surprised as I hadn't asked for that and it wasn't a gift. I said as much and that it should be 2 boxes of chocs... No response so I assumed all was ok and left, thinking I might complain about unnecessary packaging.When I checked the contents later ( after I was on the train home), there was only one item in the bag. So I looked at the delivery note also in the bag...I had someone else's order! Slightly similar surname but everything else totally different. And he had specifically ordered and paid for a gift bag ( which is now wet and slightly battered!).Now I am going to have to make another special trip to swap the items and no doubt the person who ordered what I received will also be disappointed!Staff need to take more care!
September 2020 by James Prichard (jayprich)
got gf valentine's chocolates - was a good move - she liked almost all the 'truffle' style ones, got one of each - ginger could be made a lot stronger, lime was not very interesting - seven or so other flavours all good
