September 2023 by Rae C
Malgorzata has very good customer service. Shes very smiley and helpful when I couldn't decide what to get. Thank you :) Food was delicious and a good price.
September 2023 by Ofer Barr
I got some chicken low warm salad for lunch. It used to be mostly greens and chicken in a yummy sauce. I chose it because i need to keep a low-carb diet. Now, half the portion is brown rice, so I couldn't eat it, nor would I want to. Very disappointing.
September 2023 by Christine Rose
Oh this is heaven, very clean and the staff are extremely helpful and friendly. Very reasonably priced for food and drink, all 3 of us enjoyed our meals. Download the App and enter 54511 for a free butterfly ENJOYKid-friendliness: My daughter loved the fact she could charge her IPad on the table.
August 2023 by Isabelle Lott
The eating area is underground and not staffed, it felt a little claustrophobic, but the food and prices were great. Get the code or the receipt for the toilets or you'll have to go back upstairs to ask for it!!
August 2023 by M. S
Jade and her manager Mr. A was absolutely delightful, kind and friendly. If you?re in Covent Garden please come to ITSU in Neal Street they are wonderful peopleKid-friendliness: Comfortable dining spotWheelchair accessibility: Friendly staff will assist you
June 2023 by Ball Head
My pregnant wife wants to use the bathroom and the staff said you have to buy something. We were your customers but never again. You have to educate your staff?
June 2023 by N H
Lovely place,not crowded in the middle of it all. The food ,service and staff ,great.Convenient for a quick healthy bite.
May 2023 by Ben Chai
This itsu is outstanding due to one particular person who ever since working here has helped and blessed customers.Her name is Gosia and she is constantly looking at how she can make the queues more efficient and better serve the customers.A month after buying my sushi, I had not seen Gosia but when I went back she remembered who I was and that I had an Itsu card and the items I ordered last time.Well done ITSU on employing such amazing people look after the customers.
April 2023 by Jeff Benson
The food was excellent and fast. Are way too much, but no regrets. Service us fast food style. Seating was shared tables. Noisy.
February 2023 by Ottilie Haylett
I went to Itsu again today, and overall, it was a good experience. The amount of food choices was large, and most things were out on the shelves. There was quite a lot of people, but I came at a busy time, and only waited around 5 minutes. The food itself was delicious, I really enjoyed my sushi, and the salad was good aswell. I would definitely eat here again. The only things were the prices were a little higher than other shops, e.g wasabi, but the quality of food did make up for it. The tables were a bit sticky, and it would have been nice, if they wiped them a little more often. Other than that, I think it was extremely enjoyable experience, and I would definitely come back and eat here again.Vegetarian options: They had vegetarian/vegan options
February 2023 by olivia f
The sushi was good for the (low) price but I've definitely had better. One staff member was really short and unpolite, but the other one was kind enough.But it's very convenient (fast), you can charge your phone and the dining area is quite cosy.
February 2023 by Andrea Willans
Fantastic customer service! We were quite new to Itsu and Maruf talked us through the menu. We loved our food and we will definitely return! Friendly, clean, nice decor & delicious food!
December 2022 by Jo Lau
We switched to itsu take-away boxes dinner as restaurants were too crowded on Friday night. The half price deal after 8:30 was amazing! I got an extra box for free before closing! ThanksArif, friendly itsu staff :-)
December 2022 by Tobias
Frequent customer. Can comfortably say the service is top quality. The staff are phenomenal. One in particular Ahmed, always has the time of day to help you choose the best meal or snack. And food quality is always excellent.
December 2022 by Denis Grigoryev
Great healthy and tasty food. Very friendly personnel, especially Arif and spol :) If you are a college student make sure to ask for a discount! Hope that helps