October 2023 by Liuda G
Just wanted to mention exceptional service from team leader Stefano , he was very helpful with my allergy requirements and helped me pick out a meal ? made me feel very
September 2023 by H C
Restaurant is very clean and tidy, I came on a Friday so it wasn?t as busy compared to other days. I got an Itsu classic (omega-3 rich sashimi grade Atlantic salmon nigiri, large prawn sushi with kewpie & chives, California rolls, salmon maki, baby avo rolls). The salmon is very fresh and I enjoyed every bite. Great place to consider for healthy quick lunch.Vegetarian options: There is a veggie sushi collection, and salads to choose from.
August 2023 by pcywjg
Ordered several platters. Asked for promotional miso soup after payment... Absolutely appauling behaviour by the manager. Rude and patrionising. Ruined our experienced. Far batter places to go if you work im Cheapside. Avoid.
August 2023 by Adrian Allan
I've always bought food from quite regularly until 3 months ago when after making a purchase and updating my purchase on the Itsu app the app failed to update itself with my extra stamp in the form of a credit. The staff at the time advised me to contact the customer service team. I did email the customer service team, PR team and all the other teams on the same day explaining what happened. Till today I haven't received a reply back from any of the Senior customer service staff at Itsu with an explanation, apology for being inconvenienced in not getting compensated with a stamp on my App's profile. Considering that I'm a regular customer I found Itsu's non-response indifferent and lacking class as they failed in fulfilling their obligations in meeting their agreement with their customer. I really disappointed with their response and hope should they read my review they'll come to a swift resolution considering I've been waiting patiently for a response on my experience above..
June 2023 by pavan sandeep
I had some Thai noodles today I love the food and quality definitely a 5 star place
June 2023 by Rubén Yeguas Montilla
It was the first time with my wife and it was really amazing! I saw the hard work reflected in the each bite. The best sushi in London! The Manager woman was so nice and the Manager man also came to say hellou because we are spanish like him :D. Super friendly staff and incredible service orientation.
June 2023 by Venu Chinna
We had a great service from the team even near to closing times... Thanks to its cheapside
June 2023 by Nadipalli jyothi
The ramen bowl or else called thukpa dish, i had it in south tibet. it was mouth watering & same here i had that dish it was more tasty than that.
June 2023 by Gabija Matonyt?
great atmosphere and very friendly staff. Affordable good quality food.
June 2023 by Avinash Rao Bhagari
One of my friend suggested to try this, it turned out to be a amazing experience.Thanks to Manisha for suggesting this wonderful place.
June 2023 by saiteja nadipelli
If you want to eat authentic Japanese food, this restaurant is the best place in central London.
June 2023 by phani raat
The best place to have salmon sushi would definitely pay a visit once again.
May 2023 by Gabija Matonyt?-Bimbirien?
great atmosphere and very friendly staff. Affordable good quality food.
March 2023 by sheepygold
I persuaded my friends to come in here and they were pleasantly surprised by the quality and portions of the hot food. I had my usual salmon selection which was very nice although as with everything the price has gone up. The quality is very nice though.
February 2023 by Clare Isakson
Food is pretty good for the price in central London, but it's fast food of course so not traditional.
