January 2024 by Antonio Smitti
Had some good food enjoyed my time there will go again.
December 2023 by Mihaela Stancheva
I was served by Ahmed and he was amazing. Will definitely go back :)
December 2023 by Jane Mokuolu
I work in the area and frequently come to Itsu for lunch, the main reason I visit is because of the wonderful and friendly service I experience from the staff, specifically Ahmed who is always provides exceptional service. He goes the extra mile and is always on hand to help with any of my queries. His warm and pleasant demeanour always brings me back to visit Itsu neal street.
December 2023 by Cobbie Yates
Honestly? I do not know what to say. Other I feel at a loss for words on the incredible service I received from Ahmed sahal in the itsu Covent Garden store today.This staff member had restored my faith in the brand , I had a bad experience a couple of weeks ago in St Pancras with old avocado in my meal. Not only did his apology for my bad experience feel compassionate , but he made every step to ensure this quality issue was not the case here and followed up with contacting the branch in question to improve thier standards.I mean it doesn?t get any better than that. somebody promote this man. The store was spotless , saw him tidying away afte careless customers while still maintaining a genuine smile. Delicious fresh food at the branch - I?ll be coming back for sure , thank you Ahmed !
December 2023 by Karolina Adomaityte
I come to Neal street Itsu a lot, bacause I work around the corner. And I have to say that Ahmed is my favourite staff member, always cheerful and provides exceptional customer service. I always leave with a smile:)
November 2023 by Luca Aguzzoni
Simple, healthy and tasty food, great attention to the
November 2023 by Ruairidh Brydon
Nice place, good food, the downstairs seating is snazzyVegetarian options: They had vegan optionsDietary restrictions: There was a good range of gluten free options
October 2023 by Trace Lund
Great convenient food, service was fabulous and so friendly,
October 2023 by Jasmine Shoureh
Ok this is my new fave Itsu location! Ahmed and Dia are SOOOO friendly and knowledgeable about the entire menu!
September 2023 by ???? ??????
Great experience,fresh clean fast and light meal to continue with the
September 2023 by Rae C
Malgorzata has very good customer service. Shes very smiley and helpful when I couldn't decide what to get. Thank you :) Food was delicious and a good price.
September 2023 by Ofer Barr
I got some chicken low warm salad for lunch. It used to be mostly greens and chicken in a yummy sauce. I chose it because i need to keep a low-carb diet. Now, half the portion is brown rice, so I couldn't eat it, nor would I want to. Very disappointing.
September 2023 by Christine Rose
Oh this is heaven, very clean and the staff are extremely helpful and friendly. Very reasonably priced for food and drink, all 3 of us enjoyed our meals. Download the App and enter 54511 for a free butterfly ENJOYKid-friendliness: My daughter loved the fact she could charge her IPad on the table.
August 2023 by Isabelle Lott
The eating area is underground and not staffed, it felt a little claustrophobic, but the food and prices were great. Get the code or the receipt for the toilets or you'll have to go back upstairs to ask for it!!
August 2023 by M. S
Jade and her manager Mr. A was absolutely delightful, kind and friendly. If you?re in Covent Garden please come to ITSU in Neal Street they are wonderful peopleKid-friendliness: Comfortable dining spotWheelchair accessibility: Friendly staff will assist you
