March 2024 by Valerie Swaby
Great servive from the shop assistant. Samples were given to me. A great incentive to help you make up your mind about other fragrances. I'll be back soon.
March 2024 by Paddy sy Sy
Wine khinkhin staff here is a criminal..she isna criminal from Burma working in this shoo...reported to Burmese embassy and authorities
July 2023 by James Mordy
I was there with my family this Sunday 23/7 at 1400 to choose and purchase my wife some more perfume, but after the downright rude treatment by the blonde eastern European lady serving we decided to buy elsewhere.Jo Malone you should be embarrassed by the quality of your staff who definitely require some additional training to elevate the shopping experience inline with the product.
April 2023 by joseph murphy
I was very well looked after by gentlemen called Mayad yesterday. He had some very good recommendations for the gifts I was looking to buy and I felt he really cared about every customer.
April 2023 by Lou Jamieson
Walked in, to get my mum a 70th bday prezzie. Mayad was a star; with suitable suggestions, and helped me come to a decision. Can?t wait to give my mum her beautifully wrapped gift. Thank you so much
November 2022 by Tao R
Mayad from White City, Jo Malone branch inside Westfield mall has been amazing !He is so welcoming with his sunshine smiles and warm personality. He was very kind and genuine in his service and provided stellar hospitality. He took extra attention in details to wrap the 2 gift boxes and I was very pleased with the presentation of the package.Definitely a 5 star experience !
October 2022 by Taufiq Rahman
Mayad from White City, Jo Malone branch inside Westfield mall has been amazing !He is so welcoming with his sunshine smiles and warm personality. He was very kind and genuine in his service and provided stellar hospitality. He took extra attention in details to wrap the 2 gift boxes and I was very pleased with the presentation of the package.Definitely a 5 star experience !
May 2022 by Waldemar Wozniak
My partner and I visited this store and encountered unacceptable behavior by one of your saleswoman. She was rude and looked at us with chewing gum in her mouth, ignoring us completely without answering our question so we just left. This is the first time I encountered such behavior with the Jo Malone brand. And I have been your client for over 10 years. This sheds light on your brand, I feel very disgusted.
May 2022 by shona johnson
Honestly what an amazing experience in the Westfield white city store. I would like to say a big Thank you to Mayad who was lovely.He took time to help me and my daughter pick out presents and gifts for ourselves. He really made the experience wonderful.
May 2022 by Paul Brown
I visited today with my wife. We were unsure what to buy but ended up coming away with a great choice. Mayda served us. He was kind and helpful. We will be back
January 2022 by Lucy Englezos
Visited this store this morning unsure of what fragrance to buy for my Mum and received the best customer service from Lauren. She made it such a pleasant experience, by far my fav Jo store to visit!!
January 2022 by Bob Gove (Worldtraveller87)
Poor customer serviceStaff too ?busy? talking to serve customers and general lack of interest in helpingWon?t be going back to this Jo Malone, what a shame
July 2019 by Abu Aya KD
Great new department store needed in London
January 2019 by Iggy Golowicz
Super customer service!
August 2018 by Boon Koh
Amazing views and outdoor seating at the 3rd floor cafe. Hidden gem!
