July 2023 by felix austin-walker
If you are looking to buy high quality great fitting and looking shoes that are just what you are looking for, then come here!Equally if you know you need a pair of shoes but are a bit unsure as to what to get or if it?ll be in your budget, the amazing staff will help you.I was lucky enough to have the amazing Angela to guide my experience. She helped me to find the perfect shoe, that looks great, fits well and matched my budget.The whole experience was a wonderful start to the day, she not only knew the right questions to ask and the right advice to give for choosing the right shoe but also how to care for the shoe to get the best life out of it.You are a fantastic human, thanks Angela ??
April 2023 by Sarah Gittoes
Gemma and Sophie could not have been more helpful to both my daughter, my husband and myself when we purchased four pairs of shoes from the Holborn store. Everything about their service was first class. Thank you so much for all your help. ???????
December 2022 by tracey chambers
Massively impressed with customer service at this branch. I called in chasing a delayed delivery the lady serving went out of her way to help and I left with the boots I had waited over 2weeks for, at the online price and original order refunded. Thanks so much
August 2022 by Prockstem
Great service. Reasonable prices for quality shoes.
August 2022 by Mike Greaves
Excellent assistants helped me buy some Loakes
June 2022 by Beyond Leather
Lovely service, lots of quality leather choices definitely will recommend ?
June 2022 by R D
Great staff. Great shoes
March 2022 by David Rogers
I attended the Bluewater store for a pair of shoes which were not in stock. I asked the lady at Bluewater to check which stores had the wanted shoes, two stores had them in stock Holborn also one other, she was very helpful. I called Holborn on Thursday to request they are put to one side and I would collect on Friday. I left work early travelled an hour to get to Holborn, the train was delayed by 4 minutes which led me to arrive at Holborn station for 18.27 I called the store to mention the slight delay in which they agreed to wait a few minutes. I run down the high street arriving at 18.34. I met Marianna the assistant manager who then went to check for the shoes. She come back to ask ?did you pre order them or asked for them to be put to one side? long story short because the shoes were not preordered and they had ?cashed up? Marianna wouldn?t allow me to purchase the shoes because apparently this would ?mess up? the whole system. I have a very good understanding of the retail business and know this would not ?mess up? their system. I have been shopping at Jones for many years. The horrendous customer service also customer care I was horrendously shocked by. The time taken out of work to also travel and pay costs to then leave empty handed because of 4 minutes. I now have to get a family member to take time out of their day to return as the shoes are needed for tomorrow. Massively surprised Marianna is an assistant manager at your branch. Jones will most definitely not be at the top of list for future recommendations nor personal shopping.
October 2021 by Mark McGuire
Fantastic helpful staff (wish I'd got their names just now). Made me feel very welcome
July 2021 by Emma Smith
Love this shop
October 2020 by Trusar Shah
Phoned up the customer services because nobody in any of the stores answers their phones. I was told I could get a refund on some shoe trees I bought by the woman in customer services. The side spring was not smooth enough and i was worried when it went in the shoe it was stretching it. The woman in customer services said so long as i had my receipt i could get a refund, I went to the Holborn store and was told I could not by the manager. she seem reluctant to give me a refund from the start and i got the feeling from her face a body language she did not want to issue a refund. she asked me if i wanted a replacement, to which i said no as i had found a better pair else where (maybe i should not have said this)I called the customer services line again and the woman told me it was he who i spoke to the first time round and that it was her who told me i could get a refund, but she did not seem apologetic or sorry in anyway for misinforming. Instead didn't want to continue the conversation as I "used bad language" which I did not. I Wasted my journey and travel money getting there and back.I had the proof of purchase and the card I payed with, I only bought them 2 or 3 days ago.Also when I originally we to one of there other stores to purchase the product the staff try exceptional hard to sell you things you don't need.Won't be going there again, the staff are reluctant to give u a refund.
October 2020 by Feridun Kadir
Helpful staff. Reasonable range of items in the sale at the time of writing.
October 2020 by Danielle Scott
Amazing staff and great customer service will shop here for quality shoes
October 2020 by Nasir Mustafa
They do good shoes.
January 2020 by Dani
Amazing staff and great customer service will shop here for quality shoes
