September 2023 by Stuart Smith
Some nice shoes, both for men and ladies. Recommended, especially if 'on sale'.
March 2023 by Habiba Begum
I ordered ladies knee high leather boots in store to deliver to my house. The store staff were very helpful in finding the right fit for me.
October 2022 by Don Welch
Absolutely appalling customer service. The shop attendant sniggered at me when I told them their service was appalling.
August 2022 by Christophe Demeyer
I am a loyal Jones customers, and have been for the last 25 years with on average 3 pairs a year (90% Jones). About 5 years ago Jones was bought, and again, but shoe quality stayed mainly still there. The store staff are good but online, read below.However, the customer care is appalling. I bought 4 pairs 28 days ago and have only received 2. 1 was ?lost in transit? and 1 refunded after I had to return it because they sent 1 pair of 2 different sizes. The refund was done against my express instructions, I wanted the shoes. After many emails the situation is not resolved and they totally ignore me! It has to be said that they never felt like human beings addressing normally another person, not even a remotely bad service. Then the lost one arrived!
March 2022 by Chris D
Excellent customer service. Kiri (hope spelt his name right?) was brilliant, even picking up a different size pair of Barker brogues from Fenchurch St. Other colleagues also professional. Nice stock also.
September 2020 by Alex Barnett
Friendly and knowledgeable staff, good prices in their sale
July 2020 by Nil Kalagoglu
JB has a great collection of good quality boots (and shoes) for women with varying calf sizes, lengths etc. But the best part is its employees like Dwayne (thanks again Dwayne) who go out of their way to find you what you need. Dwayne actually went to another store and picked up a pair for me so I could decide which boots I'd like to buy. I will be back in May for the new collection!
August 2019 by Wrtgvwed Drythj
Extremely rude
January 2019 by alexander sweet
Nice stock
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November 2017 by Charlie Wakley
Terrible customer service.
April 2017 by Peter Carver
Staff a little grumpy... but good quality shoes for a reasonable price
