November 2023 by David Lovell
Great service. Friendly & helpful.
August 2023 by Simone Quaderi
Thank you for your help, today! I bought the flat pumps, with bows and the staff who helped me was a lovely young lady. The Manager was helpful too.Thank you once again!
June 2023 by Alin Alin
Quality shoes and quality staff, very satisfied.
October 2022 by R C
Lovely place
August 2022 by Christophe Demeyer
I am a loyal Jones customers, and have been for the last 25 years with on average 3 pairs a year (90% Jones). About 5 years ago Jones was bought, and again, but shoe quality stayed mainly still there. The store staff are good but online, read below.However, the customer care is appalling. I bought 4 pairs 28 days ago and have only received 2. 1 was ?lost in transit? and 1 refunded after I had to return it because they sent 1 pair of 2 different sizes. The refund was done against my express instructions, I wanted the shoes. After many emails the situation is not resolved and they totally ignore me! It has to be said that they never felt like human beings addressing normally another person, not even a remotely bad service. Then the lost one arrived!
November 2021 by Emilia Lysgaard Cebula
Either it's not there anymore or very hard to find
July 2021 by Lloyd Pocknell
Great shoes and great service. The lady that served me was an absolute delight. Customer for life!
April 2018 by R B
The shoes I have purchased from their don't last, are uncomfortable and over priced. When I spoke to the manager at the Fenchurch Street store he laughed at me. Awful shop and I will never shop here again. It's also one of those shops which always has a sale so don't ever pay full price.
September 2016 by Richard Manthorpe
A good range of quality shoes and boots that last. Been here a few times now.
November 2014 by Nicolas Heaton
Brilliant service and support from the staff. Thank you.
