June 2023 by Alex K
Top notch. Great service, excellent selection of classic shoes for all occasions. Roadmen need not enter.
February 2023 by FMC FMC
Disgusted with the staff in this store.Not interested in helping customers.When you give authority to such individuals, you can expect the store to fail.
October 2022 by Daniel Bara
Good selection of shoelaces
August 2022 by Christophe Demeyer
I am a loyal Jones customers, and have been for the last 25 years with on average 3 pairs a year (90% Jones). About 5 years ago Jones was bought, and again, but shoe quality stayed mainly still there. The store staff are good but online, read below.However, the customer care is appalling. I bought 4 pairs 28 days ago and have only received 2. 1 was ?lost in transit? and 1 refunded after I had to return it because they sent 1 pair of 2 different sizes. The refund was done against my express instructions, I wanted the shoes. After many emails the situation is not resolved and they totally ignore me! It has to be said that they never felt like human beings addressing normally another person, not even a remotely bad service. Then the lost one arrived!
August 2019 by Peter Gibson
Expensive shoes for people with more money to waste on conspicuous consumption than the norm. Im sure the product is excellent but who needs to spend this much on shoes when half the world goes hungry
July 2019 by Jayne Stiff
Very unhappy with service from one member of staff
May 2019 by Kwex Nw
Nice and friendly staff. Good job to convince me to buy other accessories when I had no intention of buying them!
April 2019 by Lee Kinsman
Good service and a decent range of products to suit all price needs
February 2019 by Gemma Bowman Wong
Friendly helpful staff at this branch.
January 2019 by Yuss XXX
Good selection and great service. Always has some sort of promotion going on (Y)
January 2019 by Casey Sabol
Jack the Ripper may have worked here
December 2018 by Rosie Dimitrova
Very good range of stock and perfect customer service.
April 2018 by Howard Learny
Great Customer Service!!!ð??, visited the old broad street store today searching for a pair of shoes which I have trouble buying after having numerous operations on, and a lovely girl with amazing long hair went out her way to show me the best options, she had advised me on the best leather to go for and also was very honest about what shoes wouldnâ??t work which was appreciated, didnâ??t just want a sale and actually catered to my needs (rare to find honesty in retail) walked out with a great pair of work shoes that have given me nothing but comfort so fair...Thanks you to her, will defo be returning for all me shoes. ??????????
December 2017 by Robert Telford
Great deals in the sales. Get there early on, when it's gone it's gone.
November 2017 by Dimitrios Perdikoulis
Despite an initial misunderstanding with the store manager, the service was excellent. Not only did he advise me on how to take extra care of my shoes, he actually went on to polish the pair I was wearing. Great initiative. A store I will be certainly returning to.
