December 2023 by Xu Han
After bad experiences from another well known skin care shop in Westfield. Noticed the difference straight away upon entering the shop.The shop assistant was so helpful and she?s very knowledgeable, able to recommend all requests and gave samples paired with products we purchased. (£180s later) A very happy customer.
November 2023 by Victor A.
I've long been using Kiehl's products both before I lived in New York (the home of Kiehl's) during and after. I usually shop at the Kiehl's store in Terminal 5 Heathrow where they have an excellent manager Dee. In the high street I find the best Kiehl's team and service is at the Brent Cross store, the worst was at Battersea Power Station and this review is for Westfield which I'd place in the middle of the two aforementioned locations. So a 3 star review feels right, nothing bad, nothing exceptional, if in Westfield and need something then fine to pick up here. For a brilliant experience head north to Brent Cross. Plus Brent Cross Shopping Centre has free parking whereas the parking at Westfield is expensive.
September 2023 by Natacha Salgado
lovely customer service and great products
September 2023 by Makoy Ofdanorth
we didnt ask her name but she served us around 20:20 today 5th Sept 2023.She was very helpful and didnt throw any rudeness or even make a frown at our requests despite us having lods of request :)Thank you and good luck in you plans :)
July 2023 by Vegas Armstrong
Knowledgeable staff, friendly customer service. A great brand
March 2023 by Rashida Rangwala
UnsatisfactoryPoor customer serviceCompletely ignored the customerI would never buy from this store againBrent Cross is so much nicer n welcoming.Recruit people who love their work not who just stand there for nothing.
July 2022 by Zaiymah
Hiba was extremely informative and knew exactly what she was talking about. I learnt a lot about the products. If I come back to buy something it will be because of her. So lovely and great service!
June 2022 by Ghassani Hidayat
I left my card here a week ago, totally forgot about it and just safely collected it today. The lady at the store tried to contacted me and kept my card safe for almost a week. Now, this is a brand I'd be loyal to.
June 2022 by Ghassani Sabila
I left my card here a week ago, totally forgot about it and just safely collected it today. The lady at the store tried to contacted me and kept my card safe for almost a week. Now, this is a brand I'd be loyal to.
June 2022 by Mike Halland
Possibly the most unappealing brand icon!why oh why!
February 2022 by Kamen siu
Normally when I purchase they put it in a kiehls bag for me and also give me 1-2 samples. Got served by Dorian yesterday and he just handed my 500ml toner like that. Wouldn?t go to this kiehl?s again other branches have better staff
July 2021 by Peter KCN London
Valeska the female staff member was very attentive and supportive in assisting with our purchase. The level of service exceeded for Kiehl?s store. Both female staff work well together and would recommend. She even offered if we needed samples or not.Previously visits before different staff either did not offer any samples and were not approachable - this is now heading in a good direction.
July 2021 by May Abu-Bakr
I wanted to write a review about the amazing customer service I received from a specific staff her name was Kat and she was so welcoming and formulated a beautiful skin care routine for me which has helped me with my skin and my skin has been glowing. I definitely recommend kiehls!
May 2021 by m
Came in with a friend and was greeted by Valeska, she was very professional throughout my time there.I mentioned I was looking for the energising facial scrub, which was unfortunately out of stock, it's worth noting the way she handled this made me feel at ease since it's quite often out of stock and I've been to a few stores as of recent trying to find this product, so top points.The heritage rose water toner caught my eye, I tried it and knew I wanted it.My friend also tried a few products which was great. I don't think he can even spell 'moisturiser' if his life depended on it.We had a few laughs, I bought what I wanted, got a few samples and left. Will defo be back when I'm not broke.Also brian was ok ;)
April 2021 by Rodier Botuli
I went to Kiehl?s a few days before Christmas & the customer service I received from Katerina. Not only did she cater to our needs, she was very patient & explained what products will benefit us in great & deep detail. I?ve never received such warm & amazing customer service in my life. Thank you so much Katerina for your services.